Call Accounting Solution from ISI Now Rated Avaya Compliant
June 14, 2011
By Juliana Kenny
TMCnet Managing Editor
The Infortel Select 8.1 Telecom Reporting Application from ISI (News
) Telemanagement Solutions has recently been made compliant
with Avaya’s (News
) key IP telephony solutions for increased business monitoring capabilities and broader management opportunities for telecoms in the enterprise.
As a leading provider of call accounting and telecom expense management products and services, ISI develops solutions to help businesses better manage their call expenses, routing processes, and ultimately more efficient ways of interacting with customers.
Irwin Friedman, chairman and chief executive officer for ISI, stated, “We are proud to be compliant with the latest Avaya Aura Communication Manager 6.0.1 technology. ISI's many Avaya-based customers can now feel confident they will be able to continue to use the reliable Call Management and Telecom Reporting tools with the newest technology platforms from Avaya.”
Helping businesses monitor and manage their telecom usage across the enterprise, ISI’s Infortel Select 8.1 Telecom Reporting Application was officially compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.0.1.
Eric Rossman (News - Alert), vice president of Developer Relations at Avaya, stated, “By offering compliance testing to the many innovative companies like ISI who are members of our DevConnect program, Avaya promotes interoperable solutions that help businesses unleash powerful new possibilities. As a result, Avaya customers are able to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”
As a member of the Avaya DevConnect program, ISI helps to develop solutions that will be interoperable with Avaya technology, and as a Gold member of the program, the company submit products for compatibility testing by the Avaya Solution Interoperability and Test lab.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jennifer Russell