Call Accounting Webinar to Explore Employee Communication
August 15, 2011
By Juliana Kenny
TMCnet Managing Editor
As a leader in the call accounting and telecom cost management space, ISI (News - Alert) Telemanagement has the important job of helping organizations streamline their VoIP processes, and reduce their overall telecom expenses. With decades of experience in this field, the company serves more than 3,000 customers across various verticals including law, accounting, education, and medical.
To shed some light on best practices in call accounting, ISI is holding a webinar on Aug. 25, at 12 p.m. ET called “Call Accounting – It’s More Than Just The Cost Of The Call.”
Mark D. McNeill, vice president for Strategic Marketing Solutions at ISI, remarked concerning the webinar, “If you only use call accounting to price phone calls, you need to attend this webinar and discover the wealth of business analytics contained in your data!”
The webinar will explore how, in the past, call accounting has become too closely associated with costing calls, ISI says, and that organizations often to do take full advantage of the amount of information made available to them regarding their customer strategies from implementing call accounting solutions.
McNeill will be the one leading the discussion around how companies can utilize call accounting to learn how employees communicate with each other and customers. With knowledge about these communication channels, organizations can gain better insight into how to leverage all that their call accounting solutions can provide.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Tammy Wolf