Call Accounting Solutions Give a Variety of Organizations the Ability to Grow
February 27, 2012
By Susan J. Campbell
TMCnet Contributing Editor
ISI (News - Alert) Telemanagement Solutions has helped organizations like large municipalities, utilities and businesses with call accounting software for information management solutions, cost effectiveness and growth of communication infrastructure. ISI gives entities the ability to increase their profit margins without placing cumbersome tasks on employees to learn the cellular marketplace.
According to this ISI report
, the company was recently asked to assist a large municipality with its assessment of telecom expenses. The call accounting
solutions team took on the improvement project that included some big deliverables like using the industry’s best practices and comparing it to this particular government’s structure, documenting resources and processes, what changes to implement, developing an RFP and what technology is out there to obtain.
The overall results led ISI to drastically reduce the costs of bill process by almost 75 percent and raise productivity by 50 percent with its call accounting solution.
Another success story was a tedious analysis of a local public bus company. ISI was asked to look over the company’s user and management surveys, how it analyzed inventory and documentation, implementation and strategic planning, evaluations of vendors, RFP development, negotiations of contracts and the entire management process
The call accounting recommendations that ISI gave the bus company will give more than $125,000 in annual savings for updated IP-based technology that is expected to better its operations analysis, infrastructure management and customer service.
Once again, ISI was able to work on the wireless services for another government entity by putting its focus on the optimization
; inventory and management of those call accounting. This included all of the mobile devices like pagers, PDAs and cell phones for every member of the Association for Administrative Employees of State and Local Government.
By simply eliminating services and even the devices not being used, adjusted billing errors and evaluating plans and pricing of their provider, ISI was able to save the association more than 20 percent.
Establishing an appropriate call accounting solution also gave the group more work-flow automation for processing bills, inventory tracking, auditing, cost allocations
, payments and approvals. In addition, the new call accounting software was capable of enhancing the reporting of savings opportunities, cost center results, vendor performance and usage management.
ISI was able to showcase its documentation services when it worked with an energy utility company. It helped analyze 30 telecom resource locations with more than 4,000 lines, circuits and trunks. ISI implemented a database to collect and evaluate the data from multiple sources that include customer service records, invoices, HR information, call accounting, cabling records and traffic reports. It also managed to include PBX (News
) and voicemail configurations. With the right call accounting tools and processes in place, organizations – both for- and non-profit – can streamline the costs associated with communications and improve the bottom line.
Edited by Juliana Kenny