Seasoned Executive Made VP of Call Center Operations
April 19, 2012
By Anil Sharma
First Associates Loan Servicing, one of the country's fastest growing consumer loan servicers, has appointed Jeanne Ray as vice president of call center operations.
Ray is a seasoned executive and brings more than 15 years of operational, technical and project management experience.
Prior to joining First Associates, Ray served as senior vice president of operations and technology for Inspyre Solutions, a contact center firm that provides solutions to Fortune 500 corporations in the U.S. and Canada.
In that role, she led operations management, customer service representatives, quality analysts, applications developers and technical support teams.
"Our rapid expansion is in large part thanks to our focus in being customer-oriented and treating borrowers as people," said David Johnson, CEO of First Associates Loan Servicing, in a statement.
"We wanted a proven leader that could ensure that capability is maintained as we continue to scale operations. We're excited to have found Jeanne to help us do that," said Johnson.
Ray holds a bachelor's of science degree from the University of California at San Diego.
"This is a great opportunity to build upon what is a solid foundation of commitment to help individuals pay off their obligations and forge a stable financial future," said Ray.
She said that First Associates plays a critical and direct role in that regard. “I'm excited to be a part of it," said Ray.
Recently, First Associates Loan Servicing announced that trustee Deutsche Bank selected the firm for the $51 million Affiliated Loan Program for Students (ALPS).
First Associates was chosen for its track record of improving customer service and performance of such portfolios while lowering the delinquency rates of borrowers.
Edited by Juliana Kenny