DMG Consulting Gives High Ranking to VPI Solution
April 20, 2012
By Anuradha Shukla
Industry analyst, DMG Consulting has recognized solutions from VPI, the premier global provider of contact center recording, quality management, call automation and workforce optimization (WFO) solutions.
VPI’s solutions have received the highest ranking in reporting and delivery of actionable insights in the 2011 - 2012 Quality Management/Liability Recording/WFO Product and Market Report DMG Consulting.
DMG Consulting surveyed eleven solution providers for the newly released customer product satisfaction report and given VPI a perfect score in 10 of the 14 product categories including Ease of Use/Maintenance/Configuration and Ease of Integration with Third-party Applications.
"Customer satisfaction is an excellent metric for gauging a vendor's commitment to its customers," said Donna Fluss, president of DMG Consulting. "VPI tied for first place in the product categories in last year's customer satisfaction study and was the leader in this category in this year's Report. VPI's WFO solution is clearly meeting the needs of its customers in this highly competitive market."
Designed to proactively deliver vital performance information into the hands of stakeholders VPI's VPI EMPOWER suite delivers increased productivity, customer loyalty, and revenue to organizations.
VPI's VPI EMPOWER suite allows users to view and freely analyze real-time and historical performance metrics. It provides immediate, personalized feedback tied to business goals, via employee desktop tickers, Web-based scorecards, just-in-time messaging, alert notifications and more.
"We strive to provide our customers with the industry's most advanced, affordable compliance recording, quality assurance and workforce optimization solutions -- focusing on value creation and maximizing the ROI of the investment customers make in our products and services," said Patrick Botz, vice president of workforce optimization at VPI. "We are honored and deeply gratified to, once again, be recognized for our ongoing commitment to excellence in DMG's annual product and market report."
VPI was in news last month for unveiling breakthrough VPI VirtualSource, a groundbreaking, hosted, pay-as-you-go contact center solution.
Edited by Juliana Kenny