One Telecom Tool 'They' Don't Want You To Know About
April 30, 2012
By Juliana Kenny
TMCnet Managing Editor
From the consumer to the enterprise, the complexity of phone bills is one of those modern nightmares that touches all who participate in the communications world. However, when we’re talking about a large organization required to reconcile carrier bills, the room for error and the labor involved can be staggering.
Fortunately, organizations no longer have to devote hours poring over carrier bills trying to match up call records with charges or invest large sums of money in expensive TEM solutions. ISI (News - Alert) Telemanagement Solution’s Carrier Bill Reconciliation – through its Infortel® Select 9.0 product –makes the simplification and automation of this process real while taming the beast of bills. By taking actual call detail records from a PBX (News - Alert) or VoIP platform and matching each call against carrier bills, ISI’s solution allows reconcilers to spot erroneously listed calls, mis-timed calls, and/or calls billed at incorrect rates.
A telecom manager for a Department of Family Services commented on his company’s use of the solution: “Our state government requires a monthly audit of our phone bills. ISI’s Carrier Bill Reconciliation does in seconds what used to take 3 staff members more than 2 days in labor to accomplish. We found over $2,500 in misapplied rates and incorrect call durations the first time we used Carrier Bill Reconciliation.”
In tangible form, using an automated solution to reconcile carrier bill statements condenses hours of manual labor and satisfies compliance requirements. No detail should be overlooked when analyzing unruly billing statements, especially for larger organizations whose call records can be daunting.
ISI Telemanagement Solution’s line of telecom cost reduction and management products includes carrier bill reconciliation as a feature of a variety of auditing and accounting solutions –solutions that will expedite the cost management processes for call and contact centers.
For more information on ISI’s Solutions, contact Mark McNeill, Vice President of Strategic Marketing Solutions at 847.592.3278 or by email at firstname.lastname@example.org.
ISI Telemanagement Solutions, Inc. helps clients reduce their telecom spend by 10% to 25%. With Audit, Real-Time Wireless & Wireline Call Reporting and Invoice and Inventory Management solutions, ISI clients improve employee productivity, manage costs, and optimize their Unified Communications (News - Alert) networks. ISI's Managed Services enable clients to free up time and money to make strategic investments in IP infrastructure and applications. ISI's facilities, processes, and data security comply with ISO 9001:2008, SAS (News - Alert) 70, HIPAA, Safe Harbor and other important standards.
Edited by Juliana Kenny