ISI Telemanagement Provides Call Recording Solution to European Network Operator
September 10, 2012
By Rich Steeves
TMCnet Managing Editor
Call recording services are necessary for any number of reasons, from customer service plans to regulatory and compliance requirements. In order to be worthwhile, a good call recording solution must not interfere with the general reliability of phone service and companies must be able to show a return on investment within a reasonable period of time. When a European-based telecommunications company was looking to offer a call recording solution to all of its business telephony customers, it turned to ISI’s (News - Alert) voice and video recording.
The European-based network operator specializing in IP and VPN communications services provides broadband communications solutions such as outsourcing and telephony solutions for corporate clients. It was looking for a call recording solution that would be compatible with Broadsoft and would not impact the reliability of its telephony service. Fortunately, ISI had just the solution, a multi-tenant hosted edition deployed with a single platform for many customers. ISI deployed a standard compliance SIP recording and client-branded Web interface, and it developed a single sign-on integration and user interface.
In order to help the client’s adoption of the new services, ISI created a three-minute customer training video. It launched the cloud-based call recording solution, integrating it with the customer portal. With this solution in place, the client achieved a return on its investment in less than one year.
ISI’s voice and video recording solutions are used in a number of different verticals, including healthcare. The Voice & Immersive Video Recording solution provides healthcare workers with the ability to record interactions with patients that can eliminate hearsay and inaccurate notes, giving an accurate account of what was said, and not said, in patient conversations.
In addition, this solution can be used in call centers, where it can be used for quality control purposes. Call center managers can use the solution for silent monitoring, allowing them to review and approve service quality of selected calls. It can assist in employee evaluations and help managers coach new employees as well.
About ISI Telemanagement Solutions (News - Alert) (News - Alert)
ISI Telemanagement Solutions, Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.
ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Voice & Video Call Recording, Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS (News - Alert) (News - Alert) (News - Alert) 70, HIPAA, Safe Harbor and other important standards.
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Edited by Brooke Neuman