ISI Telemanagement Helps a National Security Provider Record Calls
September 27, 2012
By Rich Steeves
TMCnet Managing Editor
Security providers help protect us in many ways, but who helps protect them? As a company that provides security services and alarms to homes and businesses throughout the nation, a security provider needs excellent call recording for the millions of calls it receives each year from customers around the world. For that purpose, one nationwide security provider turned to ISI (News - Alert) Telemanagement Solutions, Inc.
ISI implemented 24/7 call recording for the company’s eight alarm centers, using a hybrid of distributed local recorders for large sites and central recording for smaller ones. The recording servers encrypt and send the calls to the central archive instantly, using a secure VPN, so that all the calls are kept recorded and safe.
As a result, the provider can play back recordings from the entire day, making sure each caller was helped properly. Fewer servers are needed for saving the same amount of calls, saving money and energy while still being able to help customers and keep all calls safely recorded.
“We need to retrieve calls several times a week,” says a customer service manager at the organization. “Search and playback is very easy. Sound quality is stunning.”
You have to rely on a company that keeps people and businesses secure to keep their records just as secure. From the looks of it, ISI has helped do just that. The call recording is effective for the provider’s alarm centers, regardless of size, and allows effective sorting, saving, and management of the call logs. For something as vital as home security, it’s good to know there’s a clear effort toward customer satisfaction.
ISI Telemanagement Solutions (News - Alert) Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.
ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Voice & Video Call Recording, Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS (News - Alert) 70, HIPAA, Safe Harbor and other important standards.
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Edited by Brooke Neuman