Call Accounting Proves an Essential Tool for Financial Institutions
October 12, 2012
By Susan J. Campbell
TMCnet Contributing Editor
Call accounting is an important aspect of a business or organization, as this process and subsequent applications capture all the call details from any telephone system. This information is then used in a report to detail telecom usage, which includes costs and the activities of all employees.
Key features of a call accounting system include rate tables that govern how jurisdictions are assigned, whether they’re local, intrastate, and international, etc. The call accounting system also includes a directory that stores all user information, which can be pulled up and accessed at a moment’s notice.
ISI Telemanagement Solutions (News - Alert) offers a full-service platform of software and consulting capabilities that provide companies needed leverage in their quest to become more efficient and cost-effective in their operations. According to a recent ISI case study, the information technology industry finds great value in ISI’s services, particularly central outsourcing organizations that specialize in support solutions for the financial industry.
ISI has a wealth of knowledge regarding financial and IT industries, and can offer the best services to many different types of clients, all in a one-stop-shop scenario. ISI is particularly well versed in banking, as well as harboring solutions for any financial institutions that can benefit from ISI’s superb services.What most of these financial institutions come up against, when monitoring communications, are issues surrounding call recording, as well as call accounting and reporting. National regulations require financial institutions to acquire a call accounting solution, and ISI has consistently been that provider.
ISI provides call accounting/reporting and recording systems that are part of an enterprise telecom solution. The platform is also multi-tenant capable, which means every customer can have separate virtual call accounting systems. On top of this redundant enterprise call accounting system and the virtual recording systems, clients also get customizable interfaces and a greatly reduced price compared to traditional call accounting systems.
Security is always a concern in the financial sector, which is why the ISI solution includes security-rich tools. ISI also utilizes security measures that make their data centers SAS70 compliant. With the ISI solution, sensitive data is always as private as it can be.
Financial institutions have the option to add on various applications, such as; carrier bill reconciliation, tandem call matching, a hospitality package (which integrates with a billing system), gateway/border element reporting, and the professional services package, which includes tools that can handle billable hours on the go, and assists in increasing a company’s revenue. After all, the ultimate goal is to create a healthier bottom line, isn’t it?
ISI Telemanagement Solutions, Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.
ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Voice & Video Call Recording, Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS (News - Alert) (News - Alert) (News - Alert) 70, HIPAA, Safe Harbor and other important standards.
Edited by Brooke Neuman