ISI and Verba Provide Call & Video Call Recording
January 15, 2013
By Robbie Pleasant
Call recording is essential for businesses these days, no matter what industry they work in. When you deal with customers, or hold business meetings over audio/video calls, you want to have a record of it. So for that, ISI Telemanagement Solutions, Inc. and Verba Technologies are here to help.
ISI (News - Alert) has been in business for more than 25 years, providing call accounting, telecom analytics, and expense management to businesses around the globe. Recently, it has helped a Fortune Global 500 Company that was in need of video call recording with multi-site deployments and Sony video endpoints in a Cisco (News - Alert) environment.
In order to help the company, ISI and Verba deployed integrated voice and video recording, so that everything could be captured quickly and clearly for compliance and quality management. The recording gear was made for Sony equipment, so it worked with the existing device, sparing any unnecessary expenses from purchasing something new.
In the UK headquarters, ISI and Verba placed a media repository, providing a centralized storage location while still deploying everything at the various sites. During off-peak hours, the video is uploaded there, making the best use of time without slowing down other operations.
As a result, the employees can now quickly record calls with the push of a button. This lets the company document everything with much more ease and efficiency than before, keeping up with compliance and quality standards. There was no need to buy video equipment, and the data is all managed properly.
This example is just one of many success stories from ISI. With its Call Accounting and Call/Video Recording solutions, it’s a great choice for those in need of the tools it can provide.
ISI Telemanagement Solutions (News - Alert) (News - Alert) Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.
ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-time wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Voice & Video Call Recording, Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS (News - Alert) (News - Alert) 70, HIPAA, Safe Harbor and other important standards.
Edited by Rich Steeves