ISI Proves Call Accounting Value for EMH with 200 Percent ROI
February 05, 2013
By Susan J. Campbell
TMCnet Contributing Editor
When an organization is committed to providing safe, high-quality and cost-effective healthcare to its patients, it helps when the business has a streamlined process for communications and efficiency. For EMH Healthcare, a reduction in their telecom costs was essential to longevity, so the organization turned to ISI Telemanagement Solutions, Inc. for help.
According to this case study, ISI (News - Alert) was secured by EMH in an effort to help reduce and manage their telecom costs. ISI, a certified HIPPA compliant organization, brought extensive healthcare auditing experience to the table, and helped the organization to realize considerable savings, as well as a significant return on investment.
A number of call accounting providers compete in this space, yet ISI landed the contract due to their stability with more than 30 years experience in the industry. ISI provides quality service to more than 3,500 loyal customers with comprehensive telecom management solutions.
Before initiating ISI’s Telecom Audit service, Telecom Profit Optimizer™ EMH was spending roughly $250,000 per year on telecom expenses. ISI investigated every charge, on every bill, to identify areas of significant savings. As a result, ISI eliminated unnecessary and slammed services, eliminated accounts with no usage, reviewed and eliminated unused pagers, corrected overages in sales tax, and renegotiated carrier contracts.
Once the process was complete, ISI had worked with EMH to identify and secure more than $58,000 in annual telecom savings and $700 in credits, representing a 23 percent reduction in EMH’s annual telecom spend. The organization’s inventory was also validated and a complete list of each telecom asset was provided to give clear accountability. At the completion of the project, the ROI was nearly 200 percent.
“I am very pleased with the work ISI did in finding us such significant savings,” said Diane Joseph, Telecom Manager with EMH Regional Healthcare. “I’m glad we undertook the project and I recommend that all healthcare facilities do something similar. ISI did all of the work and there was little interruption to our normal course of business.”
In many a situation, ISI is called in to work with an organization to help identify where communications costs are exceeding the value they contribute to the organization. By using effective auditing methods and tactics, and investigative measures, the company is able to effectively identify current spending errors and necessary changes to ensure efficient communications spending. In this case, the ROI especially demonstrates why ISI’s Telecom Audit, Telecom Profit Optimizer, is so valuable.
ISI Telemanagement Solutions (News - Alert) Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.)
ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-time wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Voice & Video Call Recording, Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS 70, HIPAA, Safe Harbor and other important standards.)
Edited by Rich Steeves