Unifying Your Unified Communications Recording - Part 5: Bringing it All Together
September 19, 2013
By TMCnet Special Guest
, Director of Unified Communications Products, ISI Telemanagement Solutions
In our past articles, we looked at the entire stack of Collaboration technologies – Voice, Video, Instant Messaging, and Conferencing. Each has a critical role to play. The key to collaboration in today’s environment is using the best mode of technology to get your message across to your intended audience. However, deciding which method is best for your company can be tricky.
Sometimes video fits the bill. Other times IM may be the quickest and easiest way of communication. Of course, good old-fashioned voice works well too! The combination of options seems to have no bounds, but are all equally viable.
Regardless of the mode, the need for recording is KEY.
You need to have a record of the communications in your organization. You need to have the ability to evaluate your communications to ensure that your customers have been given the correct information and have been treated properly. It is a fail-safe to ensure customer satisfaction, improve employee productivity, and ensure legal compliancy.
You need to improve communications by coaching employees. With a combined solution for all collaboration (including voice, video, and IM), you can do all of these and more. The possibilities are endless. Has your organization considered all the benefits of collaboration?
Edited by Blaise McNamee