Call Accounting, Unified Messaging in Hospitality Means Proven Interoperability
May 01, 2014
By Michelle Amodio
Hospitality is not an industry that one might literally and figuratively connect with technology and the two are also not mutually exclusive. With how the telecom landscape has changed, hotels, restaurants and other travel-related businesses are now seeing the benefits of moving towards a unified system for their customers and guests.
Informatec was recently chosen by Avaya (News - Alert) as a Technology Partner in the Avaya DevConnect program, and as a hotel application provider, Informatec Hotel is now in a position to better serve the hospitality industry with the latest communications solutions.
Specifically focusing on unified messaging and call accounting, Informatec Hotel offers what hotel managers need; the ability to stay on top of communications charges while keeping an eye on that bottom line.
Call accounting, specifically in the hotel industry, allows properties to track phone calls, bill guests for phone usage, reduce telecommunication costs, and increase guest satisfaction.
Hotels can recover phone costs, detect misuse, optimize phone systems, and decrease billing errors, all thanks to call accounting.
“Technology partners like Informatec help Avaya users maximize their investments in hospitality communication solutions. We are pleased to have Informatec join our developer community,” said Eric Rossman (News - Alert), vice president, Developer Relations, Avaya.
Avaya’s call accounting software and solutions partner ISI Telemanagement Solutions, Inc. offers Avaya users another way to streamline telecom costs with Infortel, designed to increase employee productivity and eliminate wireless waste. With many options to choose from, Avaya users can take advantage of the many benefits of call accounting without having to look too deep, too far or too wide for the right solution.
With increased competition, an abundance of discounted hotel booking sites, and a decreased economy, it is no wonder hoteliers are looking for an advantage in today’s market. Avaya’s DevConnect (News - Alert) marketplace offers a variety of options, depending on each hotel’s needs, to help increase bookings, customize phone plans and, overall, make each guest feel welcomed and connected, no matter where they are.
Edited by Stefania Viscusi