Call Accounting Featured Article

Call Traffic Analysis Service Helps Companies Use Telecom Resources More Cost-Effectively

July 03, 2014

Many organizations today are trying to find financial efficiencies and fend off increasing costs. While things like flipping off the light switches in unused areas of the building or turning the heat down are obvious, there are many hidden efficiency fixes companies are missing out on. Call accounting is one of those processes.

Most companies today spend a great deal of money on telecommunications bills. But these bills are subject to fraud and waste, and without an accurate of accounting of them, it’s impossible to pinpoint usage that is costing the company money, or put best practices into place for controlling costs. Many, not most, organizations, are forced to guess at trunk circuit or bandwidth requirements because they lack the ability to generate accurate usage-based metrics. Speculation may result in too many or too few trunk circuits, which will have a negative impact on business, according to call accounting solutions provider ISI (News - Alert) Telemanagement Solutions, Inc. Purchasing too much or too little bandwidth, ultimately affects the organization’s bottom line, wasting money that need not be wasted and affecting the quality of service.

“A traffic analysis based on call details produced by telephone system(s) provides actual call traffic reports to identify peak hours and carrier-independent traffic patterns,” writes ISI. “This supplies an organization with metrics to right-size trunk resources, and ensuring that the desired grade of service is achieved and maintained.”

Hosted voice network usage analysis services such as ISI’s Infortel Select Traffic Analysis help companies get a grip on telecom usage via a discovery phase in which an ISI professional works with the company to establish specific project objectives based on current and future business needs. ISI configures the system and identifies the necessary reports to produce the required metrics. Once the reports are analyzed, an ISI professional works with the customer to review the results and advise how to leverage the results to positively impact business.

As the service is hosted, no on-site installation is required, and organizations can get a quick grasp on their circuit and bandwidth requirements in order to use their telecom resources more efficiently and cost-effectively.

The result, according to ISI, is a carrier- and platform-agnostic assessment of current voice network usage, peak hours and traffic patterns for optimization, bandwidth calculation, network planning, and calculation of potential savings to be gained from anticipated changes in call routing, trunking and network infrastructure.

Companies can use the data to learn more about their precise needs and configure telecom systems to meet those needs precisely. In the long run, it can also represent a significant savings in operating income. 

Edited by Maurice Nagle

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