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Millennials Driving Change in the Workplace: We All Stand to Benefit

June 02, 2016

There’s always an interesting conversation when the office environment includes multiple generations. One was born with a cellphone in their hand, another thinks millennials need to have more to do than play with their cellphones and the rest are somewhere in-between. The reality is that technology is changing the way we do business and especially the way we communicate.

Unified communications (UC) is no exception. Call accounting solutions provider, ISI (News - Alert) Telemanagement Solutions recently posted a blog on the topic, begging the question of whether or not UC can adapt to the workforce behaviors of the future. In an exploration of the App Generation, business communications specialist, Fuze, examines expected habits of the future workforce.

It’s no surprise that the App Generation prefers the smartphone over the landline – most of us do. We have our smartphones with us all the time, managing our schedules, allowing us to communicate instantly in real-time, entertaining us and so much more. It makes sense that we would prefer to use the same device to make a live call. But it doesn’t stop with the smartphone – desired channels demand access to UC, VoIP and more, putting the pressure on the business to make a change.

The survey also revealed a bit about video. Not surprisingly, teens are just as comfortable with video calls as they are with the standard voice call. This is great news for offerings like Cisco’s (News - Alert) Jabber, an app that enables video interactions that also records. The sales rep that wants to be instantly connected in a face-to-face interaction where face-to-face physically isn’t possible, the video call is certainly the next best thing.

The younger generation, believe it or not, also prefers to use messaging apps. Preferences include web chat, social media and SMS – in that order. While face-to-face continues to be the preferred method, even among the younger sect, the instant messaging options listed above serve as a satisfying substitute.

While the demands of technology in the future workplace environment may be changing, there is good news. Agreement among at least 66 percent of the younger participants indicated that they would like to work as part of a team. In their case, they’re not as interested in a team that’s together 5 days a week, 8 hours a day. Instead, they’re interested in flexible work schedules, reduced travel times, the ability to work from home and access to the latest technology.

What does this mean for the workforce of the future? As long as companies are willing to adopt and use technology to support this shift, collaboration and communication will continue to evolve in a positive way. This will lead to happier employees, better productivity and greater bottom line outcomes.


Edited by Stefania Viscusi

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