Call Accounting Featured Article

How Call Accounting Helps Regular Accounting


June 13, 2017

The larger a business gets, the more it has to watch for. Bringing in employees can be an invitation for trouble, and there are bad actors outside the firm looking for an opportunity for gain. Phone (News - Alert) systems can be a means to get that gain, as employees sneak a little illicit long-distance time and those outsiders attempt to swing a firm's voice lines in the direction of some number in Barbados or the like that lands them a fortune. This is where call accounting tools like ISI Telemanagement Solutions (News - Alert)' Infortel Select can offer significant protection and value.

Telecom management, of which call accounting is a major part, isn't just about spotting those short employee calls to set up dinner reservations two towns over. Such tools can go a long way toward not only protecting against fraud and other unexpected expenses, but also in terms of helping a company determine just what kinds of communication technology is needed. Whether it's voice and data optimization, client billing, call recording mechanisms or the like, it's impossible to tell what's needed without first knowing what's going on.

One of the biggest gains for accounting firms when it comes to call accounting is the ability to manage billable hours. Since most accounting firms are gathered around contractors and consultants, it becomes like managing a large pool of telecommuters, some of which may not even live in the area. Infortel Select can provide a time and billing system that allows those hours to be better tracked and thus charged for. Since Infortel Select also interfaces with many common time and billing systems, the end result is better value.

Plus, call accounting allows for log creation, which makes it easy to track patterns like those generated by abusive callers. Knowing who called, when, and even from where can make it easier to find and prevent abusive callers, or provide information to investigators.

Whether it's helping track down abuse, prevent fraud, make operations smoother or just help a business keep track of what it needs in technology, call accounting serves a variety of useful purposes. Anything that can serve even one such purpose is worth looking into these days, but when the total number of useful purposes generated by a system goes beyond one, it's hard not to at least consider it. Granted, it won't be useful everywhere, but for many firms—for accounting firms in particular—there's value afoot here.

Call accounting has a great potential to deliver value, so for those—especially accounting firms—looking to gain ground on several fronts, this is an excellent place to start looking.




Edited by Alicia Young

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