Call Accounting Featured Articles

Call Accounting

The GDPR era is upon us, are you prepared? With the May 25 deadline looming, organizations across the globe are …

5/17/2018

Call Accounting

Karlin Lillington said most U.S. companies are still not prepared for the EU's General Data Protection Regulation, which …

5/15/2018

Call Accounting

Next week Verint will be hosting its customers and partners at the Engage18 event in Dallas. And sponsoring partner ISI …

5/10/2018

Call Accounting

Trunking analysis provides the visibility your organization needs to take a deep dive into usage events and trends.

5/9/2018

Call Accounting

Call accounting solutions can help organizations ensure their employees and contractors are in compliance with company and legal requireme…

5/3/2018

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ISI Telemanagement Solutions (ISI) unveiled successful certification by the European Union and U.S. Department of Commerce under the EU-…

4/27/2018

Call Accounting

Businesses are always looking for how to get more out of their investments while decreasing spend. And call accounting and …

4/24/2018

Call Accounting

The new General Data Protection Regulation takes effect next month. And an array of security solution providers have issued studies …

4/17/2018

Call Accounting

May 25 marks the first official day of the GDPR era. This means if your organization does business with any …

4/11/2018

Call Accounting

Figuring out which keywords and marketing efforts are driving inbound calls can be challenging in our multichannel world. But organization…

4/9/2018

Call Accounting

PatientSafe Solutions says healthcare institutions can save money and achieve better outcomes if they stop treating selection and deployme…

4/4/2018

Call Accounting

As new risks and technologies arise, PCI evolves; requiring businesses to evolve PCI policies and processes too.

4/4/2018

Call Accounting

Education no longer requires the traditional classroom, as technology is creating new opportunities for learning. From going to college on…

3/29/2018

Call Accounting

The Facebook-Cambridge Analytica controversy confirms that personal privacy is at risk in the age of social media and, generally, …

3/27/2018

Call Accounting

When high-value investors or prospects hang up before they receive service, organizations can call back. And that provides the …

3/22/2018

Call Accounting

To figure out where you need to go, and how you need to get there, it's often helpful to …

3/21/2018

Call Accounting

In less than two months, the GDPR takes effect for organizations that do business in the EU. So these companies …

3/15/2018

Call Accounting

GDPR takes effect May 25. It applies to any organization anywhere that collects and/or processes data from EU residents, …

3/7/2018

Call Accounting

MiFID II went into effect in January. But experts believe it will take a year or two to fully understand …

3/6/2018

Call Accounting

So many regulations, so little time. GDPR is supposed to kick in on May 25. MiFID II officially took hold …

3/2/2018

Call Accounting

If your business delivers customer service and/or is in financial services, you need call recording technology. Call recording helps …

2/28/2018

Call Accounting

This week, ISI released Service Pack 6530 for Infortel Select Version 10.0, continuing a robust tradition of call accounting …

2/22/2018

Call Accounting

Virtual Private Networks are a double-edged sword for mobile users. On the up side, they allow for secure connections. …

2/20/2018

Call Accounting

What did people do before they could call 911 to report an emergency? Today, we celebrate 50 years of being …

2/16/2018

Call Accounting

Shares of Comanche International Public Company Limited, a technology services company, this week gained 0.74 percent, or 0.05 …

2/16/2018

Call Accounting

A new Thomson Reuters report discusses the divergent stances around the world relative to compliance. It notes that major regulations …

2/8/2018

Call Accounting

Compliance is not optional in today's highly-regulated landscape. From the trading floor at a financial services firm, to …

2/7/2018

Call Accounting

The BYOD trend is proving to carry a double meaning. Some would argue bringing their personal device to work is …

2/2/2018

Call Accounting

The contact center should be a customer-first, customer-focused operation. Every interaction means something, as one dissatisfied caller c…

2/2/2018

Call Accounting

Supply chain technology is pretty cool. Place an order on Amazon, and watch your package through each part of the …

1/26/2018

Call Accounting

The holiday shopping season may be in the rearview mirror, but call accounting has much to offer the retail space …

1/24/2018

Call Accounting

MiFID II went into the effect this month. But that doesn't necessarily mean all organizations are compliant with this …

1/19/2018

Call Accounting

Instant messaging touts a history of more than 50 years, while today it is a key component in business communications, …

1/18/2018

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Call accounting wields a large umbrella, as it represents digging deeper into our daily communications. And, there's no place …

1/8/2018

Call Accounting

ISI Telemanagement Solutions was able to provide a health care services company with $200,000 in annualized telecom savings and …

1/8/2018

Call Accounting

Telecom audits can help your organization recognize billing discrepancies, seek remuneration for them, and avoid them in the future. A …

1/4/2018

Call Accounting

Partner Communications has a new CFO. Effective February 1, 2018, Mr. Tamir Amar will assume the position in the Company, …

12/28/2017

Call Accounting

Recently, Verint announced the acquisition of Next IT - A Spokane-based company that specializes in the development of conversational arti…

12/27/2017

Call Accounting

This week, Puerto Rican Telecom Service Provider Natural G.C. and global distributor Pulse Supply selected TelcoBridges, and its Tmedia …

12/22/2017

Call Accounting

This week, Eastlink announced the selection of Espial's Elevate cloud-based SaaS platform to support video services. With the …

12/21/2017

Call Accounting

Recently, Avaya announced a new honor, a 2017 Market Leadership Award for Contact Center Systems in North America from Frost & …

12/15/2017

Call Accounting

Speech and customer engagement analytics company CallMiner has a 51 Net Promoter Score. And it wants the world to know …

12/15/2017

Call Accounting

Estech Systems Inc. has come out with a smartphone application for mobile workers. It's called ESI ePhoneGO. And it …

12/5/2017

Call Accounting

Oculeus announced an expanded pairing with Annecto Telecom, the U.K. VoIP network operator deployed the Captura SMS solution for …

11/29/2017

Call Accounting

This week, Zayo announced a definitive agreement to acquire Spread Networks, a privately-owned telecommunications company that operates an…

11/29/2017

Call Accounting

Today, FreeMove announced a new partnership with BT Group, giving the global telecommunications firm an expanded arsenal of mobile service…

11/22/2017

Call Accounting

Bango's Direct Carrier Billing for Amazon is now available to Amazon Prime and Prime Student members in Japan. The …

11/14/2017

Call Accounting

The AFTRA-SAG credit union is using the Metropolis Technologies OfficeWatch SL Call Report solution. This new solution offers advanced …

11/13/2017

Call Accounting

Mobility management platform MOBI has received the AOTMP Telecom Management Industry Award for Service Level Performance. The MOBI solutio…

11/10/2017

Call Accounting

The ability to analyze every customer call has become powerful and indispensable for many industries, and it has transformed the …

11/10/2017

Call Accounting

This week, Comview successfully renewed its Efficiency First Vendor Certification. The evaluation process entailed the alignment of Comvie…

11/3/2017

Call Accounting

The global telecom expense management space is expected to see compound annual growth of 13 percent in the next decade. …

10/30/2017

Call Accounting

This week, Beesion Technologies announced a partnership with Greencastle Associates Consulting. Beesion is best known as a low-code teleco…

10/25/2017

Call Accounting

Sales can be hard to execute in a call center. Here are a few ways to enhance sales performance in …

10/20/2017

Call Accounting

This week, speech and customer analytics firm CallMiner announced a new partnership with PTP, which brings together CallMiner contact cent…

10/19/2017

Call Accounting

Call recording offers a variety of benefits that can help improve internal operations so businesses can be more effective in …

10/11/2017

Call Accounting

Star2Star announced a new partnership with VeloCloud that enables Star2Star to offer Star2Star Hosted, a fully hosted UC platform that …

10/5/2017

Call Accounting

According to a new report, the telecom market will grow from $953.6 million to $1.6 billion in five …

9/29/2017

Call Accounting

Oklahoma state officials decline to provide Fox 25 News with text messages following open records request.

9/18/2017

Call Accounting

TRAI has launched a new discussion regarding unwarranted and harassing phone calls and messages via robocalling and computers.

9/15/2017

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