Call Accounting Featured Articles

Call Accounting

MiFID II went into the effect this month. But that doesn't necessarily mean all organizations are compliant with this …

1/19/2018

Call Accounting

Instant messaging touts a history of more than 50 years, while today it is a key component in business communications, …

1/18/2018

Call Accounting

Call accounting wields a large umbrella, as it represents digging deeper into our daily communications. And, there's no place …

1/8/2018

Call Accounting

ISI Telemanagement Solutions was able to provide a health care services company with $200,000 in annualized telecom savings and …

1/8/2018

Call Accounting

Telecom audits can help your organization recognize billing discrepancies, seek remuneration for them, and avoid them in the future. A …

1/4/2018

Call Accounting

Partner Communications has a new CFO. Effective February 1, 2018, Mr. Tamir Amar will assume the position in the Company, …

12/28/2017

Call Accounting

Recently, Verint announced the acquisition of Next IT - A Spokane-based company that specializes in the development of conversational arti…

12/27/2017

Call Accounting

This week, Puerto Rican Telecom Service Provider Natural G.C. and global distributor Pulse Supply selected TelcoBridges, and its Tmedia …

12/22/2017

Call Accounting

This week, Eastlink announced the selection of Espial's Elevate cloud-based SaaS platform to support video services. With the …

12/21/2017

Call Accounting

Recently, Avaya announced a new honor, a 2017 Market Leadership Award for Contact Center Systems in North America from Frost & …

12/15/2017

Call Accounting

Speech and customer engagement analytics company CallMiner has a 51 Net Promoter Score. And it wants the world to know …

12/15/2017

Call Accounting

Estech Systems Inc. has come out with a smartphone application for mobile workers. It's called ESI ePhoneGO. And it …

12/5/2017

Call Accounting

Oculeus announced an expanded pairing with Annecto Telecom, the U.K. VoIP network operator deployed the Captura SMS solution for …

11/29/2017

Call Accounting

This week, Zayo announced a definitive agreement to acquire Spread Networks, a privately-owned telecommunications company that operates an…

11/29/2017

Call Accounting

Today, FreeMove announced a new partnership with BT Group, giving the global telecommunications firm an expanded arsenal of mobile service…

11/22/2017

Call Accounting

Bango's Direct Carrier Billing for Amazon is now available to Amazon Prime and Prime Student members in Japan. The …

11/14/2017

Call Accounting

The AFTRA-SAG credit union is using the Metropolis Technologies OfficeWatch SL Call Report solution. This new solution offers advanced …

11/13/2017

Call Accounting

Mobility management platform MOBI has received the AOTMP Telecom Management Industry Award for Service Level Performance. The MOBI solutio…

11/10/2017

Call Accounting

The ability to analyze every customer call has become powerful and indispensable for many industries, and it has transformed the …

11/10/2017

Call Accounting

This week, Comview successfully renewed its Efficiency First Vendor Certification. The evaluation process entailed the alignment of Comvie…

11/3/2017

Call Accounting

The global telecom expense management space is expected to see compound annual growth of 13 percent in the next decade. …

10/30/2017

Call Accounting

This week, Beesion Technologies announced a partnership with Greencastle Associates Consulting. Beesion is best known as a low-code teleco…

10/25/2017

Call Accounting

Sales can be hard to execute in a call center. Here are a few ways to enhance sales performance in …

10/20/2017

Call Accounting

This week, speech and customer analytics firm CallMiner announced a new partnership with PTP, which brings together CallMiner contact cent…

10/19/2017

Call Accounting

Call recording offers a variety of benefits that can help improve internal operations so businesses can be more effective in …

10/11/2017

Call Accounting

Star2Star announced a new partnership with VeloCloud that enables Star2Star to offer Star2Star Hosted, a fully hosted UC platform that …

10/5/2017

Call Accounting

According to a new report, the telecom market will grow from $953.6 million to $1.6 billion in five …

9/29/2017

Call Accounting

Oklahoma state officials decline to provide Fox 25 News with text messages following open records request.

9/18/2017

Call Accounting

TRAI has launched a new discussion regarding unwarranted and harassing phone calls and messages via robocalling and computers.

9/15/2017

Call Accounting

Smart City Networks is ensuring that Houston is staying connected via telecommunications in an uncertain post-Harvey time.

9/8/2017

Call Accounting

NCAA rules regarding communication make it critical that institutions have equally strong call accounting and monitoring systems in place.

9/1/2017

Call Accounting

Many companies employ human call initiators (HCI) but are they also considered Automated Telephone Dialing Systems (ATDS)? Judges are ruli…

8/30/2017

Call Accounting

ISI Management Solutions was a sponsoring partner at last week's Presidio Exchange 2017.

8/25/2017

Call Accounting

One way to get a better handle on the kind of customer experiences your business is delivering is via call …

8/21/2017

Call Accounting

: Reports discuss changing workplace trends and how best to address them.

8/15/2017

Call Accounting

PBXDom CEO explains how to make your call center more efficient and productive.

8/14/2017

Call Accounting

For universities in particular, call accounting solutions can be especially beneficial. Universities deal with a lot of turnover; teachers…

8/8/2017

Call Accounting

ISI's unified communications solutions allow contact centers to benefit from better agent productivity, enhanced customer satisfaction, an…

8/7/2017

Call Accounting

Call accounting software can alleviate the tediousness of recording calls manually. Call accounting allows organizations to record, organi…

8/2/2017

Call Accounting

With so many different personalities being housed under one roof, it's to be expected that everyone will have different …

7/31/2017

Call Accounting

Just like schools and hospitals, hotels, motels and resorts can all be improved by implementing call accounting solutions. In the …

7/26/2017

Call Accounting

The company, located in Schaumburg, IL, sponsored the fifth annual CDW UC Fun Drive 5k Run/Walk yesterday. The event …

7/24/2017

Call Accounting

Businesses need money in order to keep operations going and, therefore, saving money whenever possible is pretty high up on …

7/19/2017

Call Accounting

Call accounting solutions can be used for a variety of purposes, including historic call archiving and carrier bill reconciliation.

7/17/2017

Call Accounting

If we've established one thing on this site, it's that call accounting may very well be the unsung …

7/12/2017

Call Accounting

Running a contact center can be a tricky business. Tons of organizations have adopted the omnichannel approach, which is great …

7/11/2017

Call Accounting

Call accounting and reporting systems are vital to company operations for a number of reasons. Put simply, call accounting and …

7/6/2017

Call Accounting

After an exciting week at Cisco Live, ISI Telemanagement Solutions has announced that it now supports Video Reporting for the …

7/5/2017

Call Accounting

When academic institutions fail to take into consideration the fluidity of their populations and how that impacts their telecom inventorie…

6/28/2017

Call Accounting

ISI will be displaying its call accounting solution at Cisco Live in Las Vegas.

6/27/2017

Call Accounting

ISI's call accounting tools have a practical application in the healthcare field.

6/20/2017

Call Accounting

Telecommunications is one potential area of savings within government that is ripe for exploration.

6/19/2017

Call Accounting

Customers don't consider the contact center and the retail space to be separate places when it comes to their …

6/14/2017

Call Accounting

The proper use of call accounting systems can deliver great value, and even in accounting firms, that's the case.

6/13/2017

Call Accounting

High telecom bills are often the plague of modern business, particularly when the bills are accompanied by sub-standard quality …

6/6/2017

Call Accounting

For European firms, or firms operating in Europe, new changes in MiFID II prompt new looks at call accounting and …

6/5/2017

Call Accounting

By identifying the factors that lead to high turnover, monitoring them and offering incentives for performance, companies can lower their …

5/31/2017

Call Accounting

ISI will be presenting about the importance of call accounting services at Cisco Live next month.

5/30/2017

Call Accounting

The Software-as-a-Service (SaaS) business model offers a number of advantages for startup companies looking for all the …

5/23/2017

Call Accounting

The more information you have about your telecom usage, the more effectively you can evaluate the behavior of your employees, …

5/22/2017

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