Prevent Threats With Early Detection
Safety. It can't be stressed enough. Despite this, many schools struggle with security issues. These issues often start with a simple phone call, but can easily escalate quickly. Preventing these threats starts by detecting them early.
Are You in Line with Legislation?
The rise of threats to schools should not be overlooked. Reducing threats not only protects students, but it also helps lower the stress of learning in a dangerous environment. Because of this, certain state and local governments have mandated that their schools implement a call recording solution to monitor and archive threatening calls.
Voice One Unveils Remarkable Novel Features and Deals
the Call Center Corporation has unveiled an enhanced version of Voice One, a communication platforms featuring voice, text messaging solutions that offer custom designed messages. Now, organizations will be able to connect with their customers in a novel manner with its new and enhanced ring-less voicemail.
Does Call Recording Make the Grade for Schools?
Call recording is many things, but is it a viable solution for schools? On the heels of recent state mandates, many school districts are legally required to implement a solution for call recording in their schools.
SIP Trunking and Your Network: Engineering & Bandwidth Essentials
On May 22, 2013, ISI will be partnering with CCMI and TechCaliber to offer an educational webinar on the future benefits of SIP trunking. Whether your enterprise has already committed to SIP trunking, or it is on the horizon, this free webinar will offer valuable tips on how to make the most of SIP.
Do You Have A Good Handle on Your Mobile Management Strategy?
For many companies, there is not much visibility into mobile contracts. Sure, they have physical access to the paper invoices and contracts, but without a strategy, these contracts can lead to a variety of costly inefficiencies and liabilities.
Desktop and Mobile Collaboration Change the Face of Call and Video Recording
With more opportunities to enhance customer relations, organizations are finding creative ways to leverage call and video recording into their business model. One of these trends is desktop and mobile collaboration. Assimilating these two platforms greatly increases an organization's ability to develop quality training methods and ease the workload of employees through capturing and recording instant messages.
Are You Still Physically Processing Paper Invoices?
Properly managing telecom expenses isn't a one-time occurrence. Even if you have previously conducted a telecom audit, there is a strong chance that your invoices have irked back into the red. Preventing errors in your invoices is a lot easier than you think, but it requires a more insightful approach than manually processing them each month.
Bridge the Gap Between Agents and Management with Whisper Coaching
There are a few proven solutions for a company looking to improve the productivity of their workforce. The need for a call recording solution has grown immensely in the past few years. As businesses learn the true potential of utilizing call recordings to boost employee productivity, they are finding new, creative ways to utilize the software. One of the ways is through Whisper Coaching.
Did You Know That 80% of Telecom Invoices Contain Errors?
Telecom invoices are a lot trickier than they seem. Because of this, as many as 80% of all invoices are reported as having errors. Let that figure settle in, because that equals a lot of money. Whether your company is a victim of this or not is yet to be determined. But why take the gamble?
Verba Call Recording Integration with Cisco MediaSense
The practical applications of call & video recording for businesses have once again taken a step toward a broader audience. Verba Technologies, ISI's partner for call & video recording, has added support for Cisco's new MediaSense product.
VeraSMART eCAS Call Accounting 10.3 Rated Avaya Compliant
VeraSMART eCAS Call Accounting is a browser-based solution that helps organizations gain insight into telecom usage and gain control over telecom spending. Compatible with TDM, IP or hybrid networks, VeraSMART eCAS enables users to collect, analyze and report on call activity and expenses, providing the data necessary to make informed business decisions.
Call Accounting for Cisco Resellers to Get Simpler with Veramark and Netformx
It's both one of the strongest features and biggest weaknesses of a telecom reseller. Most have an enormous variety of products and services to offer potential customers to craft a solution that's so specific to that customer, it actually adds value by dint of being so incredibly specific. But one tool that should be in just about every toolbox relates to call accounting, the ability to track and report on issues of usage and expenses. To that end, Veramark and Netformx are getting together with a new set of solutions to make call accounting much simpler than it may have been in a lot of companies previously.
Verba Enhances Microsoft Lync 2013 Compatibility
As the telecom management market continues to grow, products and solutions will continue to evolve. This development will lead to a plethora of advances in both integration and flexibility. In 2012, ISI was able to partner with Verba Technologies to provide a solution that integrates call reporting with call & video recording.
Call Reporting and Recording Now Available on Cisco Jabber Mobile Clients
One of the major draws to Cisco Jabber is the ability to make and receive calls from mobile devices while connected to the corporate network. With ISI's new call recording for Cisco Jabber, companies are able to bring recording functionalities to any employee on the road. No matter where an employee is conducting business from, that call can be recorded via Cisco Jabber. But what does this really mean for a company?
Your Call May Be Recorded for Quality Assurance: Part 3
In the last part of our exploration on call recording, we dealt with a third industry that seemed outside the mold for typical call & video recording. Contact centers really are not the only entities that can benefit from recording.
Local Direct SEO Intros 6 Cent Call Tracking
It's easy to lose track of your Internet marketing expenditures if you don't know how to track them. It is especially hard to track the phone calls that arise from paid advertisements.
Apart from that, the cost of tracking such calls is also increasing.
Does Productivity Increase When Employees Are Being Watched?
Technology has become both a blessing and a burden. While smartphones, tablets, iPhones, and social media have bridged the gap between businesses and customers, they have also provided a new level of distraction for employees. Ensuring employee productivity is paramount. Eliminating these technological advancements isn't an option, as their existence is quite beneficial. So, what can a company do in order to increase lost productivity during a typical workday?
From the Show Floor: Microsoft Convergence 2013
Microsoft Convergence 2013 is THE place for learning about Microsoft Dynamics. ISI is currently on the show floor, soaking up all the great information being passed around by the professionals in attendance. So, what exactly happened at Convergence?
Telecom Audit: Can't I Do it on My Own?
When it comes to telecom spend, most companies are being billed incorrectly. Too many times, these companies don't properly evaluate their bills, and this overcharging goes on for months. It is almost as if the company wishes to remedy their telecom errors by ignoring their existence.
Your Call May Be Recorded for Quality Assurance: Part 2
Continuing on our segment of "Your Call May Be Recorded", we wanted to delve deeper into the world of call recording, and how it can affect any industry segment. If you haven't checked out our previous installment, read it here. The main focus of this piece is to illustrate the ways that call & video recording can be beneficial to a variety of industries, even those that may not seem to fit the normal user profile.
Are Vendors Really Overcharging Your Account?
Did you know that almost 80 percent of telecom invoices contain errors? This is a problem that transcends industry, and more than likely includes your company. Whether you want to believe this or not, it is an issue worth addressing. Optimizing your telecom spend is extraordinarily important. So, are you being overcharged by your telecom vendors?
ISI to Exhibit at 2013 Microsoft Convergence and Expo
ISI will be exhibiting at the 2013 Microsoft Convergence in New Orleans from March 18-21. Convergence has been dubbed the one place where opportunity meets innovation. This year's event promises no less. With a focus on Microsoft Dynamics® CRM, Convergence aims to bring together industry analysts and solution providers to further develop the Dynamics community.
Are You Recording Your Telemedicine?
The American Telemedicine Association defines Telemedicine as "the use of medical information exchanged from one site to another via electronic communications to improve a patient's clinical health status." Video is increasingly part of telemedicine. Whether it is face-to-face consultation, or the review of imaging results, video can be a critical part of any telemedicine initiative.
Are You Ready to Take Full Advantage of Microsoft Lync?
Microsoft Lync® is one of the most popular Unified Communications products on the market. Many companies are deploying it to expand communications, reduce costs and increase efficiency. But some companies rush into deployment and don't fully consider some of the questions inherent to this type of solution.
Embracing Mobility: Evolve or Else
Adapting to a wireless world shouldn't sound threatening. Rather, with the influx of tools available for business use, it should be viewed as encouraging. When the Information Age exploded in mid-2000s, workforce adaptation started immediately. After the boom, there was a shift in workforce.
Can Your CRM Keep Up with your Mobile Lifestyle?
Recently, Microsoft announced their new range of mobile clients for Microsoft® Lync® 2013. Cisco also continues their push to enable a mobile workforce with constant improvements in their Jabber line of products. The mantra is "work anywhere from any device."
Bring Down Your Costs By Organizing and Optimizing Your Spend
Your telecom costs can be either a blessing or a curse. For many, it is the latter. Whether you know it or not, your telecom spend probably isn't optimized to your actual needs. The worst part? No one company is immune to this. Industry experts estimate that 80 percent of telecom invoices have billing errors.
Introducing Integrated Call Reporting with Call & Video Recording
The concept of not getting everything you want is so outdated. That's why ISI proudly presents a solution that integrates Call reporting with Call & Video recording. You can finally have all the options you have ever wanted from an advanced telemanagement system, all in one place.
ISI to Exhibit at Arrow S3 Sales Conference
Are you ready for Arrow S3? ISI will be exhibiting at this year's Arrow S3 Sales Conference on February 11-14 at the Sawgrass Marriot in Ponte Vedra Beach, Florida. We are very excited to be a part of this year's event.
Carrier Bill Reconciliation: The One Tool You NEED to Know
Phone bills can be tricky business. Their complexity is frightening to even the sharpest set of eyes. From the consumer to the enterprise, the amount of errors that are paid without notice is astounding. This only multiplies by the size of your company. The end result for a large organization can be staggering.
Properly Escalating your Customer's Calls With Infortel CRM Infuze
Keeping your customers happy shouldn't be hard. But, when it comes to transferring or escalating calls, important customer information can be lost in the shuffle (or not logged into Microsoft Dynamics® CRM), and making other departments unprepared to properly assist the customer.
ISI Proves Call Accounting Value for EMH with 200 Percent ROI
When an organization is committed to providing safe, high-quality and cost-effective healthcare to its patients, it helps when the business has a streamlined process for communications and efficiency. For EMH Healthcare, a reduction in their telecom costs was essential to longevity, so the organization turned to ISI Telemanagement Solutions, Inc. for help.
Embracing Mobility: From Humble Beginnings
The idea of mobile business has really taken off. But it isn't a new concept. This technical boom was first initiated in the 90s, and forever changed the way we do business. Nowadays, it is rare to go a day without seeing someone conduct business from their phone.
ISI and Verba Provide Call & Video Call Recording
Call recording is essential for businesses these days, no matter what industry they work in. When you deal with customers, or hold business meetings over audio/video calls, you want to have a record of it. So for that, ISI Telemanagement Solutions, Inc. and Verba Technologies are here to help.
Call Accounting Specialist ISI Telemanagement Debuts New Blog
ISI Telemangement Solutions, Inc., a company that specializes in solutions including call accounting & reporting, call & video recording, telecom audit and optimization, invoice and inventory management, wireless management and more, has announced the launch of their new blog as a featured part of their website.
Aryaka Announces Record Revenues and Growth
Industry experts believe that cloud-based solutions are more secure than on-premise appliances. On-premise appliances have a greater chance than cloud based solutions of coming under attack and facing security breaches. No wonder the world is slowly moving towards cloud managed solutions.
Cowie Leads Hermitage Operations for Deloitte
Recently, Graham Cowie has been chosen to lead Hermitage operations for Deloitte and will oversee more than 1,000 employees of the company that comprise its shared services group.
Call Accounting Solutions: A Technology that Pays for Itself
As the IT industry cautiously leaves behind the dismal revenue of the early recession - 2008 to 2011 - it's predicted to see some cautious renewal soon. What has become clear, however, is that companies still aren't willing to spend frivolously. Instead, organizations are likely to spend their newly replenished IT budget pennies on technologies that help them save money by becoming more efficient and cutting out the fat where they can.
ISI Helps TV Studio Save More Than $170,000 on Telecommunications
As management guru Stephen Covey once said, "Sometimes the main thing is to keep the main thing, the main thing". For one Chicago-based television and film production studio, however, keeping the main thing front and center meant missing an opportunity to dramatically reduce its telecommunications bill.
ISI's Telecom Audit Identifies $1.1m in Savings for CDW / Berbee
The average business competing in today's market relies on communications to support revenue initiatives, maintain partnerships, and drive collaboration. As employees become more mobile, access to technologies and features that support communications on the go are also a priority. And, while every organization wants to equip its team with the right tools for getting the job done, accountability is also key for controlling costs. To that end, an audit helps to maintain a balance between necessary communications and excessive use.
ISI Delivers Real Cost Savings with their Telecom Audit
In today's market, it's easy for telephony costs to get out of hand. With companies growing and acquiring others, creating a centralized approach toward communication decisions becomes difficult. Without proper procedures in place, these companies easily pay more for services, incur errors on their bills, and even miss out on bundled savings opportunities.
ISI Announces Microsoft Windows 8 Compatibility for Infortel Select
ISI Telemanagement Solutions announced that their flagship call accounting and reporting product, Infortel® Select, is now compatible with Windows 8 Professional and Enterprise editions*. The approval process, which included a vigorous QA testing phase, has allowed Infortel Select to be approved for installation on PCs running the newly released Microsoft Windows 8 operating system.
NextiraOne Awarded Seven-Year Project by NHS Trust, Birmingham Community Healthcare
NextiraOne, one of Europe's expert in communications services, has announced that it has been awarded a seven-year project by NHS Trust, Birmingham Community Healthcare, to replace its ageing legacy PBX system with a powerful new Voice over IP (VoIP) telephony system incorporating centralized 24/7/365 operator service and high quality contact center facilities.
ISI Showcases Call Accounting and Video Recording Solutions to Cisco Partners
ISI Telemanagement has been a leader in the call accounting, telecom analytics and expense management industry for more than 25 years. In that time it has helped its clients save tremendous amounts of money, and it has developed relationships with many industry leaders, working in partnership with companies like Avaya and Microsoft. ISI also partners with Cisco, and this week, the call accounting company will be taking part in the Cisco Partnership Summit in Los Angeles from October 15 to October 17.
Call Accounting Proves an Essential Tool for Financial Institutions
Call accounting is an important aspect of a business or organization, as this process and subsequent applications capture all the call details from any telephone system. This information is then used in a report to detail telecom usage, which includes costs and the activities of all employees.
Call Accounting Specialist ISI Debuts its New Website
For companies in the communications and technology space, it is important to keep up with both communications and technology. Current and potential customers need an easy way to get in touch with their call accounting or voice and video recording providers, and those companies need to be sure that their own technology is updated, modern and efficient. For these reasons and more, call accounting specialist ISI Telemanagement Solutions, Inc. has revamped its website, making it more dynamic and interactive.
Call Accounting Specialist ISI Telemanagement Helps University of Arkansas at Pine Bluff
Often, colleges and universities are on the cutting edge of technology. From research departments that help develop the latest innovations, to students who cruise around campus with the most cutting-edge gadgets, colleges are known for being technologically advanced. Sometimes, though, the innovation of new tech, such as IP telephony, can require the need for other solutions, like call accounting systems such as those offered by ISI Telemanagement Solutions.
ISI Telemanagement Provides Call Recording Solution to European Network Operator
Call recording services are necessary for any number of reasons, from customer service plans to regulatory and compliance requirements. In order to be worthwhile, a good call recording solution must not interfere with the general reliability of phone service and companies must be able to show a return on investment within a reasonable period of time. When a European-based telecommunications company was looking to offer a call recording solution to all of its business telephony customers, it turned to ISI's voice and video recording.
Nexidia Integrates Dialogue Search with Adobe Premiere Pro CS6 Software
Nexidia, a provider of dialogue search technology for the media and entertainment industries, has integrated its media search product, Nexidia Dialogue Search with Adobe Premiere Pro CS6 software. With the help of Nexidia's powerful search capabilities, the solution enables the content owners an automated way of importing media files.
Taming the Telecom Beast
With an unstable economy and a continuing lack of consumer confidence, companies are seeking out new ways to save money without resorting to further staff reductions and office closings. As they dive deeper into their internal spend, a red flag is consistently topping company to-do lists: figure out a way to reel in out-of-control telecom costs.
Voice and Video Recording Spotlight
There's been a lot of excitement with ISI and Verba's Voice & Immersive Video Recording since the ISI-Verba partnership was announced last month. In an effort to help your customers further identify the extraordinary benefits of this solution, we offer two spotlights surrounding Voice & Immersive Video Recording.
ISI Announces Deal with Netformx
Schaumburg, IL - August 13, 2012 - ISI Telemanagement Solutions, Inc., a leading provider of telecom management solutions to thousands of organizations around the world who seek to control telecom costs, improve network management and monitoring, and increase productivity and revenues, today announced an agreement with Netformx to add product and pricing information for their Infortel Call Accounting solution to the Netformx DesignXpert knowledgebase.
Call Accounting from ProfitWatch Proves Good Enough for Trump Towers
While the Trump name has taken something of a public perception beating in the last few years, one part of the perception that it's never really lost is the perception of luxury. As such, Trump Towers recently looked to make a big opening in Toronto, and wanted a combination phone, property management and call accounting solution all in one package. They ended up choosing Diavox Hospitality Media Gateway System and ProfitWatch Call Accounting, and the early reports suggest that Trump Towers are indeed very happy with the new acquisition.
Mobile Expense Reporting: Effortless and Error Free
Most of us are all too familiar with the pile of receipts and poorly written expense reports handed in by our employees at the last minute. The good news is that this scenario is quickly becoming a thing of the past without additional overhead. Today's smart phone-equipped travelers have a new set of tools at their disposal-high-resolution cell phone cameras, fast networks, and expense reporting apps right on their phones.With the right applications, travelers can take pictures of receipts as soon as they get them and sync those receipts right into the cloud.
ZTE Deploys Red Bend Firmware in More Platforms for Telecom Sector
Red Bend Software, a provider of mobile software management (MSM) solutions, announced that Chinese telecom equipment major, ZTE has implemented Red Bend's vRapid Mobile firmware in several of its new telecom platform deployment solutions including equipment, terminals and network solutions.
Callcredit Finishes Electoral Commission Contact Center Campaign
Electoral Commission London ensures that people understand and follow the rules on party and election and there will be no confusion in people regarding local and mayoral elections.
Almost two months ago, Electoral Commission United Kingdom selected Callcredit Information Group, a specialist in managing consumer data for businesses across every sector for a six-week contact center campaign.
Many Companies Don't Know Their Annual Telecom Expense: Valicom
A large number of companies don't know their annual telecom expenses, according to a white paper by Valicom.
The report -Telecom & Wireless Cost Control: What You Need to Know - shows the importance of leveraging intelligent management tactics to identify and address cost savings opportunities.
Keep Small Business Expenses under Control with Visa Payment Controls
For small businesses, one of the most important tasks is to manage expenses effectively. With funds in the early going often coming from whatever source of venture capital could be raised -- or even from loans -- minimizing expenses until the cash flow is sufficient to cover them is vital. Visa wants to make that process simpler and more effective with Visa Payment Controls.
The Growing Importance of Voice and Video Recording
Ensuring compliance and quality customer service are two concerns at the top of most business' lists nowadays. With the growing proliferation of socially-oriented applications and services, the face of customer service and what it means to supply such is changing. Companies are having to restructure their approaches to customer service, and that means taking a second look at their back end systems. They are asking questions about how to effectively manage the unwieldy world of customer service, and what tools are the most appropriate to help them save money. Luckily, there are some experts in this field.
Call Accounting Software Gives Enterprises More Control
Businesses live or die by the quality of their marketing. Making contact with press sources is a vital part of that marketing, as the media provides a great opportunity for businesses to get the word out about new products, new approaches, and when problems emerge, a proactive media presence helps them get solved. But keeping in contact with the media can be a costly endeavor, with telephone call charges, equipment costs, and the kind of traffic used by VoIP-Voice over Internet Protocol-systems to factor in. With the proper call accounting software, however, the costs can be kept to a minimum while the full value of media contact can be realized.
ITU Advances Plans For New Telecom Regulations
On Tuesday, the International Telecommunications Union advanced a series of proposals geared toward launching new regulations in the international telecommunications industry during a Ministerial meeting in Cape Town, South Africa. The proposals seem geared mainly toward improving consumer choice and ensuring access for users.
ISI Partners with VOSS to Enhance Unified Communications
ISI Telemanagement Solutions, Inc. along with collaboration service fulfillment company VOSS Solutions, will be co-exhibiting at this year's Cisco Live 2012 show (Booth #538) June 10-14, in San Diego. The partnership was officially announced at Enterprise Connect in March 2012, where the companies' combined solution was well received; being selected as one of only six finalists in the Best of Enterprise Connect Awards. The partnership between these two high-tech heavyweights will allow global organizations to access exclusive business data that would otherwise be spread across the network infrastructure.
vManager 4.2 Now Comes with More Enhancements for Cloud-Based Telecom Expense Management
vCom Solutions has announced a new version of its Telecom Expense Management software, vManager version 4.2. The company offers customers wholesale buying power that helps reduce carrier service charges. Using its cloud-based vManager application, customers get to receive a single bill for all services. This simple and transparent view into all of its telecom services allows customers with businesses to get better business intelligence information that will help drive profitability. Clients also get to receive professional services in each area of the telecom lifecycle from vCom's service team experts in addition to its vManager offering.
PTGi Reports Growth in Revenue in First Quarter
Primus Telecommunications Group, Incorporated (PTGi), a global facilities-based integrated provider of advanced telecommunications products and services, has reported that its net revenue for the first quarter 2012 was $234.7 million, an increase of 8.2 percent from first quarter 2011 net revenue of $217.0 million.
What Your Customers Expect You to Know about Gateway Reporting
With the increased use of gateways using H.323 signaling, CDR (Call Detail Record) from the CUCM (Cisco Unified Communications Manager) may no longer provide the granularity necessary to determine which trunk facility carried a given call. This is severely affecting the ability to monitor traffic, reconcile carrier bills, allocate costs, and establish appropriate tenant billing.
One Telecom Tool 'They' Don't Want You To Know About
From the consumer to the enterprise, the complexity of phone bills is one of those modern nightmares that touches all who participate in the communications world. However, when we're talking about a large organization required to reconcile carrier bills, the room for error and the labor involved can be staggering.
DMG Consulting Gives High Ranking to VPI Solution
Industry analyst, DMG Consulting has recognized solutions from VPI, the premier global provider of contact center recording, quality management, call automation and workforce optimization (WFO) solutions.
BYOD Programs Raise Call Accounting Questions
One of the biggest new movements in modern offices is the move to allow employees to use their own hardware on a company network, otherwise known as the BYOD, or Bring Your Own Device, movement. And though a lot has been made of the potential benefits of such a strategy, IT departments have been quick to point out that many of these benefits may not be benefits at all.
Lower Costs, Reduce Employee Abuse with Call Accounting
Although e-mail has reduced the amount of time employees spend using the telephone, it still serves a major function of a company's operations on a daily basis - especially call and contact centers which interact with customers every minute of the day.
ISI Telemanagement Solutions and VOSS Solutions Announce Partnership
ENTERPRISE CONNECT, ORLANDO - Monday, March 26, 2012 - VOSS Solutions, a UC service fulfillment company that enables customers to profit from cloud-based enterprise communications, and ISI Telemanagement Solutions, a leading provider of comprehensive cost management solutions for voice, data, wireless and UC, today announced that they have entered into a formal partnership agreement to offer UC Business Analytics to global organizations.
ISI Telemanagement Selected as Finalist for Best of Enterprise Connect 2012 Award
In an exciting development for the call accounting solutions provider, ISI Telemanagement Solutions and VOSS Solutions were recently selected as finalists for the award titled "Best of Enterprise Connect 2012," scheduled to be announced during the Enterprise Connect show from March 26-29 next week in Orlando, FL.
ecfirst Approves ISI's Call Accounting Solution for HIPAA Compliance
Compliance is one of the biggest concerns for businesses in the contact center and telecom space, and as a provider of call accounting and telecom expense management solutions, ISI actively maintains awareness of the requirements for the ever-updating compliance standards. Most recently, the company's Infortel Select Call Accounting solution has been found HIPAA-compliant by ecfirst.