Featured Articles

Call Accounting

ISI Telemanagement Solutions is at Cisco Live 2018 this week talking about its UC management solutions.


Call Accounting

Companies that haven't gotten their GDPR ducks in a row should get started ASAP.


Call Accounting

Carrier bill reconciliation can be used to identify calls incorrectly charged to a customer's account.


Call Accounting

When people think about data protection these days, they tend to focus on personal information related to online surfing, and …


Call Accounting

GDPR takes effect today, so companies are promoting solutions they say help address GDPR call center compliance.


Call Accounting

Verint Systems Inc. has named ISI Telemanagement Solutions its North America Compliance Partner of the Year.


Call Accounting

The GDPR era is upon us, are you prepared? With the May 25 deadline looming, organizations across the globe are …


Call Accounting

Karlin Lillington said most U.S. companies are still not prepared for the EU's General Data Protection Regulation, which …


Call Accounting

Next week Verint will be hosting its customers and partners at the Engage18 event in Dallas. And sponsoring partner ISI …


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Featured Events

Cisco Live
June 10-14, 2018
Orlando, FL

  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Decker Truck Line, Inc.
Decker Truck Line, Inc. provides trucking services through a fleet of tractors and trailers. The company transports flatbed freights ...
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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