Featured Articles


Call Accounting

The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not …

3/21/2019

Call Accounting

Samsung and Verizon are delivering tight integration between One Talk and Samsung's Galaxy S9 that further deliver on the …

3/18/2019

Call Accounting

U.S. companies conducting business in Europe need to comply with the EU's GDPR regulation, and call accounting and …

3/14/2019

Call Accounting

As consumers become more aware (and more concerned) about who is accessing and storing their personal financial information, more companie…

3/11/2019

Call Accounting

Annually, President of the 56 Group and author of "CRM at the Speed of Light" Paul Greenberg conducts an evaluation …

3/7/2019

Call Accounting

Verint announced the Royal Society for the Protection of Birds (RSPB) is migrating its online community to Verint's new …

2/28/2019


  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response ...
Case Studies
Decker Truck Line, Inc.
Decker Truck Line, Inc. provides trucking services through a fleet of tractors and trailers. The company transports flatbed freights ...
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...

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