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GeoComm Implements NENA i3 Emergency Call Accounting Software


August 04, 2011

GeoComm, an integrated Geographic Information System (GIS) and public safety consulting firm, announced that its NENA i3 emergency call routing software has been successfully implemented at a pilot i3 NG9-1-1 system in North Carolina.

With this implementation, North Carolina now gets one of the nation’s first NENA i3-compliant Emergency Services IP networks (ESInets).

The North Central North Carolina (NCNC) Next Generation 9-1-1 (NG9-1-1) Regional Compact consists of the Winston-Salem Police Department (WSPD) and neighboring Surry County.

At the core of NG9-1-1 is GIS technology and the regional spatial database developed by GeoComm.

The 9-1-1 system provides NG9-1-1 location based call routing and an updated IP network capable of delivering voice, video, text, and data to Public Safety Answering Points (PSAPs) when available, GeoComm officials said. 

In future, NG9-1-1 can deliver call routing and location based multi-media input, such as mobile phone video/images and traffic cameras feeds that can augment PSAP call information for the emergency responders.Other participating companies in the program include Synergem, RedSky (News - Alert) Technologies, and Avaya. This initial 12 month provisioning phase of the NG9-1-1 project was primarily funded by a $2.4 million grant from the NC 9-1-1 Board to the NCNC NG9-1-1 Compact.Julia B. Conley, Winston-Salem Police Department IT manager and fiscal agent for the compact, anticipates that all of the Telephone Service Providers (TSPs) in the region will be interconnected to the ESInet in the next 12 months, and then NG9-1-1 will be ready to go live.

According to Tom Grones, GeoComm president/CEO, the pilot system passed all operational testing criteria. It illustrates a path to advanced 9-1-1 services for the participating agencies and any other agencies that may want to join the system as it continues to develop in the future.

Recently GeoComm announced the addition of Nancy Pollock as a Public Safety Communications Consultant. Pollock retired from the Metropolitan Emergency Service Board where she served as Executive Director.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Juliana Kenny