Call Accounting Featured Article

Trysis Makes Call Accounting Easier

October 13, 2011

Trysis, Inc., which delivers cost-effective call accounting and call recording solutions to address compliance, call center performance, security and remote workforce supervision, has made it easy for businesses to analyze all of their telephone activity using a Tapit NOVA ezBox.

Officials with Trysis said that the ezBox stores the call record information generated by phone systems in a SQL database, and lets one recall it in his or her choice of report formats, providing with vital information to better manage one’s business.

Company officials said that using the company’s innovative TAPIT call accounting software, the ezBox simplifies the process of monitoring telephone system and is ready to run right out of the box.

By using the Tapit Nova ezBox, companies can control costs, increase productivity, identify fraudulent use, better manager personnel, allocate cost to various cost centers and generate additional revenue without having to install additional hardware or software.

According to company officials, The ezBox comes preloaded with everything one needs and can be used with PBX (News - Alert) platforms from 3COM, Alcatel, Allworks, Asterisk, Avaya, Cisco, Comdial, ESI, Inter-tel, Iwatsu, Mitel, NEC, Nortel, Samsung, Shoretel, Siemens, Tadiran, Toshiba (News - Alert), Vodavi and many others.

TMCnet in September reported that Trisys, a privately-held New Jersey corporation specializing in telephony-based software solutions, has released Replay SIP, a scalable module of its popular Replay Call Recording solution.

The newly announced Replay SIP is easily added to IP-based telephony systems. It is a 100 percent software based call recording solution, designed to record phone conversations taking place on SIP-based IP phone systems.

Business, with the help of Replay SIP can freely add call recording functionality for less than $300 per phone.

Trisys' Replay SIP is small footprint and scalable product that moves Replay to the forefront of options for new, predominantly IP phone system sales.

Company officials said that Replay SIP runs unobtrusively on networks, monitoring VoIP traffic for desired calls, and converts them in to call recordings.

Authorized users, with Replay SIP installed, can easily access call recordings for quality assurance, regulatory compliance, dispute resolution and much more.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny