Call Accounting Featured Article

Call Accounting: Trisys Products Now Used in Over 30,000 Facilities, Officials Say

November 10, 2011

Officials of New Jersey-based Trisys, which sells call accounting and call recording products for compliance, call center performance, security and remote workforce supervision, recently announced that their products are used in over 30,000 facilities.

According to industry observer Jeff Owen, these range from Mom and Pop operations up to Fortune 100 companies, Trisys officials say, adding that customers include school systems, universities, insurance and banking concerns, hospitals, government agencies, hotels and retail operations, among others.

And to underline the flexibility of Trisys products, company officials provided an exhaustive list of PBX platforms they work with, including 3COM, Alcatel, Allworks, Asterisk, Avaya, Cisco (News - Alert), Comdial, ESI, Inter-tel, Iwatsu, Mitel, NEC, Nortel, Samsung, Shoretel, Siemens, Tadiran, Toshiba, Vodavi and others.  

Owen spoke with Michael Shevelev, President, about the company and their newest offering, the ezBox. Sheveleve described it as a turnkey CDR hardware/software offering that comes preloaded with Tapit NOVA and can be used with the PBX (News - Alert) platforms listed above. “This new product is built with ease in mind since it is literally plug-n-play and comes with all the Tapit NOVA features/functions,” Owen noted.

Last year TMC’s (News - Alert) Anshu Shrivastava wrote that Trisys released Replay RTP, saying that it’s a 100 percent software tool for recording conversations on most IP-based telephone systems.

The company said that unlike the competitors’ products, this latest offering does not rely on any proprietary call control protocols such as SKINNY, H.323, SIP, and more. With this software, organizations can unobtrusively monitor network for specific voice over Internet protocol (VoIP) traffic and converts it into recordings.

It has been reported that many organizations are under pressure to meet regulatory and economic requirements. By deploying Replay RTP, users can easily access call recordings for quality assurance, regulatory compliance, dispute resolution, and more.

Since 1984, Trisys has delivered Call Accounting and Call Recording solutions to address compliance, call center performance, security and remote workforce supervision. The company’s products help management improve customer service, employee productivity, and ultimately -- the “bottom line.”

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Juliana Kenny