Call Accounting Featured Article

Carlo's Bakery Selects Call Accounting Solution

February 24, 2012

Carlo’s Bakery, the home of “Cake Boss,” has selected Metropolis Technologies’ (News - Alert) OfficeWatch Telemanagement as the official call accounting solution for its business.

Located in Hoboken, New Jersey, the family owned Carlo’s Bakery is known for creating the best tasting, highest quality wedding and specialty cakes and treats.

In 2009, the bakery became a household name across the nation due to the launch of their own reality series, “Cake Boss” on TLC.

Officials with Metropolis Technologies said that OfficeWatch Telemanagement is a call tracking and logging application that allows users to pull dynamic reports on call volume, receive alerts with location details of emergency calls, and analyze trunk capacity.

Company officials said that TrafficWatch, a unique graphic interface feature of OfficeWatch, easily monitors each trunk line and shows users when these lines have reached their maximum load.

This feature, company officials said, will be of particular benefit to Carlo’s Bakery to ensure their customers are able to connect with them, and not receiving a busy signal.

“My experience with Metropolis Technologies and in using their AgentWatch and OfficeWatch Solutions, is that they provide not only the most cost effective solutions in the industry, but also the most robust and easy to use. They are perfect for business partners as well as end users,” said Jeff Bloom, Channel Account Manager for Avaya (News - Alert), in a statement.

The implementation of the IP Office Platform and OfficeWatch installation is scheduled for completion by the end of February.

Back in January, Metropolis Technologies, Inc., a leading telemanagement solution provider, had announced that Cypress Glen Retirement Community’s decision to use ProfitWatch Call Accounting due to its ability to accurately track and bill back phone call expenses, as well as provide increased security with emergency notifications via email, text, and screen pop-up.

Cypress Glen Retirement Community is a continuing care retirement center situated in the heart of Greenville, NC which provides a home and services to approximately 300 residents.

Edited by Juliana Kenny