Call Accounting Featured Article

Metropolis Technologies Provides Call Accounting Services to the USDA


September 10, 2012

Metropolis Technologies (News - Alert) is providing detailed call accounting, tracking and reporting information for one of the high priority research offices of the United States Department of Agriculture ( USDA).

The telemanagement solution provider has delivered its OfficeWatch Telemanagement to the USDA, providing an easy-to-use call accounting solution offering improved efficiency to the organization.

Government agencies are under pressure to cut costs and improve efficiencies and this drove the USDA to search for a solution that could help it to reach its goal.

After reviewing several options, the USDA decided to select OfficeWatch Telemanagement that effectively logs incoming, outgoing and internal call data and provides reports on this information to meet record retention requirements.

The solution also includes applications such as toll fraud alerts and trunk analysis tools that enable users to detect ways the organization can reduce expenses and improve network efficiencies.

The decision to implement the OfficeWatch Telemanagement was facilitated by USDA’s GSA (News - Alert) certified provider, Brevard Business Telephone Systems (BBTS), a long standing Mitel and Mitel CommSource partner, which has been helping government, hospitality, and small to medium businesses since 1985.

“[OfficeWatch] is easily installed. It runs smoothly and meets the customer’s qualifications as far as reporting,” said Audry Hines of BBTS. “It works very well.”

Metropolis Technologies has been designing, developing and producing cutting-edge software applications for government organizations since 1993. The company was in the news earlier this year for participating in the Enterprise Connect (News - Alert) 2012 conference, held at Gaylord Palms in Orlando, Florida from March 26th – 29th.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves