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NextiraOne Awarded Seven-Year Project by NHS Trust, Birmingham Community Healthcare

October 25, 2012

NextiraOne (News - Alert), one of Europe’s expert in communications services, has announced that it has been awarded a seven-year project by NHS Trust, Birmingham Community Healthcare, to replace its ageing legacy PBX (News - Alert) system with a powerful new Voice over IP (VoIP) telephony system incorporating centralized 24/7/365 operator service and high quality contact center facilities.

Thanks to the new platform, the trust would be able to implement a single point of access for urgent referrals into its rapid response and community nursing services.

Birmingham Community Healthcare (BCHC) provides high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. It is split into three clinical divisions providing patient services for adults & communities, children & families and specialist services.

“In a very competitive tender with a shortlist of five, NextiraOne gave us the right balance of functionality and cost, but above all gave us the confidence that they could meet our tight deadlines for implementation. They are extremely experienced in delivering such complex systems and understanding the needs of the healthcare sector,” said David Hope, ICT project manager at Birmingham Community Healthcare, in a statement.

Officials with NextiraOne said that the company designed and installed BCHC’s new IP telephony platform, along with operator services and a new contact center environment.

Company officials pointed out that based on Cisco (News - Alert) technology and an integrated ARC contact center and voice recording system, the new infrastructure is designed to replace a mixture of legacy PBXs with a centralized, consolidated system that will provide real efficiency gains and cost benefits to the trust.

According to company officials, the Enterprise Telephony Network supplied by NextiraOne also includes 40 ISDN30 circuits, across which is distributed a flexible range of 7000 DDI’s, allowing the Trust to make and receive calls to the PSTN.The project provides full voice services including operator service and contact center for around 2500 users at over 40 sites including hospital sites and community treatment centersSteven Skakel, at NextiraOne said that BCHC’s approach will bring better services to the population whilst allowing the trust to consolidate its communications into a single platform.

“This will allow them to deliver high quality services, at the same time as reducing the overall operational costs and with greatly increased efficiency,” said Skakel.

Edited by Rich Steeves