Call Accounting Featured Article

Can Your CRM Keep Up with your Mobile Lifestyle?

February 26, 2013
By TMCnet Special Guest
Justin DiSandro, Marketing Copywriter, ISI Telemanagement,

Recently, Microsoft (News - Alert) announced their new range of mobile clients for Microsoft® Lync® 2013. Cisco also continues their push to enable a mobile workforce with constant improvements in their Jabber line of products. The mantra is "work anywhere from any device."

The increased mobility of sales and customer service teams poses some challenges to users of CRM. When you are communicating from airports, coffeeshops, or from home, how do you ensure that records of the communications end up in your CRM. There are a few manual processes that can help. These include:

  • Writing a record of each call in a notebook you carry everywhere and then transcribe them into your CRM at a later time
  • On a regular basis, go through the log of calls on your mobile phone and enter them into your CRM
  • Or, more likely, don't bother with these calls.  Who will miss them, right?

Infortel® CRM Infuze is an ideal solution to help out the mobile sales and customer service worker. With Infortel CRM Infuze, a record of each call is automatically entered into Microsoft Dynamics® CRM. Once in Microsoft Dynamics CRM, the system matches the record to existing accounts, contacts, or leads. By using Infortel CRM Infuze, your mobile worker will be able to log each activity directly and CRM and, if desired, add additional notes. No notebooks, no call logs, no effort!  

Have you considered how the new world of mobility will affect your CRM system? We have.

ISI (News - Alert) Telemanagement Solutions Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.) (

ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-time wireless and landline Call Accounting & ReportingTelecom Audit & OptimizationVoice & Video Call RecordingInvoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS (News - Alert) (News - Alert) (News - Alert)  70, HIPAA, Safe Harbor and other important standards.)

Edited by Rich Steeves

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