Call Accounting Featured Article

Ingram Micro's IM Solution Centers Equipped with VeraSMART Call Accounting Solutions

August 22, 2013

Ingram Micro’s (News - Alert) IM Solution Centers in Buffalo, NY and Santa Ana, CA, have been equipped with the VeraSMART wireline and wireless call accounting software. With this move, the company hopes to help clients meet their customers’ unique needs by utilizing the latest call accounting technology.

Ingram Micro solution centers boast a wide range of products and solutions in key technologies, including virtualization, server/storage, security, networking, digital signage, IP communications, mobility, IP surveillance and more. The centers cater to the needs of IT solution providers who sell into the small-to-midsize, enterprise and consumer electronics markets.

The VeraSMART call accounting solutions for landline and mobile devices are designed to help telecom managers eliminate daily reporting distractions and keep their focus on larger telecom projects. The VeraSMART wireline call accounting software can be used to combine, simplify and share users’ landline telecom activity data, reduce costs, and improve productivity. Meanwhile, the VeraSMART wireless call accounting software is intended to be a money-saving tool for companies that utilize wireless telecom devices such as cell phones and smart phones for business communications.

The software is said to be compatible with Cisco (News - Alert) Unified Communications Manager, Cisco CME/UC500, Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya IP Office, Avaya’s former Nortel PBX brands, Microsoft Lync, ShoreTel, Siemens (News - Alert), and many other telephony PBX manufacturers. It delivers hard data that can be later utilized to make informed decisions.

Veramark, the developer of VeraSMART software, is both a Technology Partner in the Avaya DevConnect (News - Alert) program and a Registered Developer in the Cisco Developer Network (CDN) Program.

Fran Murello, senior manager of solution center at Ingram Micro US, commented, “End customers and resellers use Ingram Micro’s Solution Centers to get experience with a wide range of new technologies they are evaluating for their telephony and communications. By adding VeraSMART Call Accounting within our Solution Centers, we can now ensure that our visitors also see the benefit of a full-featured call accounting solution that simplifies usage and expense reporting in a Cisco UCM or CME/UC500 environment. Our Cisco partners can add call accounting value much easier with each Cisco UCM order, since VeraSMART SKUs are in the Ingram Micro and Canada ordering systems. Their end-customers can use a single software tool for ‘unified’ wireline and wireless communications reporting starting day one.”

With the VeraSMART software now featured in its solution centers, Ingram Micro and its channel partners seek to demonstrate the value of its proposed Unified Communications (News - Alert) solutions as as a key software tool that will enable the telecom managers to quickly respond to questions about usage and expenses.

Edited by Blaise McNamee