Call Accounting Featured Article

AiTech to Deploy CTI Group's SmartRecord Solution across its Hosted PBX Platforms

September 30, 2013

CTI Group (Holdings) Inc., recently announced that its SmartRecord solution has been selected for deployment by AiTech across their BroadWorks Hosted PBX (News - Alert) platforms. AiTech will use the market-leading SmartRecord solution as its call recording solutions. CTI Group specializes in developing carrier-grade telecommunications solutions capable of supporting fixed, mobile, and converged communications.

In a statement, Randy Sorensen, VP of Sales & Marketing at CTI Group (News - Alert) said, “We are continuing to experience substantial growth from our call recording solution and innovative partners like AiTech are a big reason for this. The power of such technology partnerships delivers many customer benefits as they help to protect and expand a customer’s original investment, as well as ensuring customers benefit from the latest R&D. This is a highly competitive integrated solution, with great customer benefits and we are looking forward to working with AiTech as they continue on their innovation path.”

SmartRecord seeks to offer telcos and service providers a call recording solution that they can host and offer as a value-added service to their customers. The solution is designed to not only help in enhancing core hosted PBX and SIP trunking services, but also to boost annual revenue per user (ARPU). AiTech decided to deploy SmartRecord for these very benefits, noting that the solution has been certified by BroadSoft and can integrate with their BroadWorks system.

Greg Lohrenz, Chief Executive Officer, AITech (News - Alert) said, “We are delighted to be working with CTI Group to further enhance our Hosted PBX application. This partnership shows our commitment to enhancing our offering for our service providers and business users by providing an industry leading, real-time recording and analytics solution. Utilizing CTI Group’s hosted recording and analytics solution demonstrates our ongoing commitment to innovation as we continue to provide our wholesale and retail partners with the technology to successfully compete in the VoIP market space.”

Edited by Blaise McNamee