Call Accounting Featured Article

OAISYS Releases Talkument and Tracer Call Recording Software Version 7.4


October 10, 2013

OAISYS (News - Alert), a developer of call recording and contact center management solutions, has revealed the latest version of its Talkument and Tracer Call Recording software. Version 7.4 features enhanced integration capabilities with a range of business communications platforms, including Avaya, Mitel (News - Alert), ShoreTel and Toshiba Telecommunications Systems Division.

OAISYS explained that its Tracer and Talkument voice documentation and call center management software helps companies within a variety of industries attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. The solutions can be deployed for satisfying risk management, quality assurance, customer retention, dispute resolution and other critical business needs.

OAISYS is a technology partner in the Avaya DevConnect program, a gold preferred member of the Mitel Solutions Alliance (MSA) and member of the ShoreTel (News - Alert) Innovation Network. The company credits the expertise garnered from these programs for allowing it to develop applications and services that integrate and interoperate with each vendor’s respective business communications solutions portfolio.

Brian Spencer (News - Alert), president of OAISYS, commented, “The collaborative relationships we have forged with our strategic technology partners enable OAISYS to build advanced integrated voice documentation and quality monitoring applications that enhance business communications across the user organizations. The latest improvements in version 7.4 of Talkument and Tracer demonstrate tangible evidence of the value those strong partnerships provide to our mutual customers.”

Some of the notable interoperability and performance enhancements available in the latest version include the following:

  • Avaya (News - Alert) IP Office - capture of call data now possible through a real-time event stream provided by the Avaya DevLink Pro programming interface in a station-side recording configuration
  • Mitel Secure Recording Connector (SRC) – for secure recording of Mitel encrypted voice streams by third-party call recording equipment
  • ShoreTel Telephony Application Programming Interface (TAPI) – integration of OAISYS recording solutions with the ShoreTel business phone system for supporting sophisticated call and communications platform control functionality

“Organizations are increasingly adopting cloud-based solutions to support their business operations, and OAISYS is committed to meeting this growing demand from customers and creating new opportunities for its partners. We will continue to make R&D investments to deliver innovative call recording solutions ideally suited for this expanding market,” said Spencer.




Edited by Blaise McNamee