Call Accounting Featured Article

Metropolis Technologies Helps Axiom Improve Accountability

April 30, 2014

Axiom Medical Consulting, operating as a twenty-four hour per day, seven day per week medical case management firm, recently selected Metropolis’ OfficeWatch Call Reporting, to improve accountability to their clients.

The company employs Doctors, RN’s, and specially trained support staff who offer their customers a wide range of quality programs.

The staff was in need of a way to track inbound and outbound calls and access reports in real time. For this, the firm looked for many solutions and finally zeroed down on Metropolis’ OfficeWatch solution.

Matthew Alexander, network administrator for Axiom, explained, “It is important that we can provide our clients a history of call records. If we have a missed call or a missed voicemail message, we need to troubleshoot that.” With over ten years of prior experience in the telecom industry, he had a good idea of where to start his search.

The OfficeWatch solution was affordable and allows supervisors to investigate any abandoned calls.

In addition, the solution is easy to use, provides accessibility and allows Axiom to leverage its existing Avaya (News - Alert) IP Office infrastructure.

The company is also using Metropolis’ newest OfficeWatch SL platform, which is built on the MySQL database with report export options in .PDF, .CSV, and .HTML formats. So they can schedule reports for automated delivery or generate them on demand.

When asked to rate his satisfaction with the OfficeWatch software, Alexander graded the solution a ten out of ten. “Business Development can now access the information they need and generate a clear and concise report for our clients. Office Watch enables them to do this much more quickly with built-in reporting features. Thanks to Metropolis, I don’t get those work tickets anymore.” 

Edited by Stefania Viscusi