Call Accounting Featured Article

Survey Uncovers Hidden Fear Behind Migration to UC


November 03, 2015

ConnectSolutions, a provider of managed solutions for Skype (News - Alert) for Business, has announced findings from a survey it conducted with Osterman research. The survey found that while a lot of IT decision makers are showing interest in Unified Communications (News - Alert), a lot of them are still hesitant to bite.

More specifically, the survey found that 26 percent of IT decision makers and 39 percent of business decision makers were either somewhat or very fearful about migrating to UC. Of those, 48 percent said they didn’t fully understand the impact that migrating to UC would have on their organizations.

Other companies have already invested in legacy phone systems and want to wring as much return on investment on them as possible, with more than a third of decision makers saying they wanted the full ROI on their systems.

“Despite some valid reluctance among organizations to immediately deploy UC, the forecast is for rapid growth especially as more businesses begin achieving the desired ROI from legacy systems and better understand how to prepare for a successful migration," said Michael Osterman of Osterman Research. "Skype for Business in particular is in a strong position to benefit from the adoption of UC thanks in part to its widespread brand recognition among consumers.

Osterman Research anticipates the number of UC users to jump to 68 percent in 2017 from 45 percent today.

Despite this hesitation though, of the businesses surveyed, a full 71 percent said there were clear benefits for migrating to UC. A lot of the growth Osterman anticipates will come from deploying UC systems to support remote workers.

Skype for Business is emerging as a favored solution, with 71 percent of businesses already using it intending to move to Skype for Business within the next year. It likely benefits from both its name recognition both as a Microsoft (News - Alert) product before it was renamed from Microsoft Lync.




Edited by Stefania Viscusi