Call Accounting Featured Article

Call Accounting's ISI Takes Top Product Honors

February 03, 2017

There are no shortage of competing products out in the call accounting market, and the various other communications-related market segments have plenty of firms vying for market share as well. Distinguishing one from the herd, therefore, can be a challenge. ISI (News - Alert) has found one great means to do just that, as it took the INTERNET TELEPHONY Product of the Year award for its Infortel Select and UC Recording systems.

The combination of UC Recording and Infortel Select, reports note, allows for various communications tools—ranging from voice and video conferencing systems to things like Cisco (News - Alert) Jabber and Skype for Business—to better work together, adding collaboration reporting and recording functions to the systems, making it easier for users to keep track of what's been said and decided upon in various meetings and put these concepts to work. That's also something of a boon for call accounting systems, as it allows for better tracking of what conversations happened when.

As for what went into the decision to hand ISI the award, reports suggest that a “commitment to excellence and innovation” swayed the judges most, with the fact that “...Infortel Select has proven to be among the best IP communications solutions available on the market” weighing heavily on the decision-making process as well.

Meanwhile, ISI's vice president of sales and marketing Darek Latawski commented “By incorporating ISI’s flexible and scalable collaboration reporting and recording solution with a Skype (News - Alert) for Business or Cisco Jabber environments, organizations can take full advantage of each platform’s already impressive capabilities, and take their business communication efforts to the next level. We are extremely honored to receive this award from TMC (News - Alert).”

Call accounting, like any other accounting, depends heavily on having the right source material to derive accurate representations of what calls are being made and the circumstances around these calls. Thus, a system like ISI's, which offers not only call recording but also offers it across several different communications methods, can be a huge help in gathering the necessary information to make call accounting work to its fullest.

ISI's Infortel Select and UC Recording systems are delivering value on several fronts, not only providing the raw information required for the best in call accounting but also the best recording capability to make today's conversations last into tomorrow's action points and beyond. The innovation required to do such things is worth honoring, and ISI's award is therefore well-earned.

Edited by Stefania Viscusi

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