Call Accounting Featured Article

SaaS an Ideal UC Model for Startups

May 23, 2017

The Software-as-a-Service (SaaS (News - Alert)) model is winning the day throughout the technology sector, thanks to its host of benefits, ease of deployment, use and overall flexibility. The model is particularly attractive for startup companies on a budget, as they aren’t required to shell out a lot of cash upfront for big capital expenditures on technology. SaaS gives smaller and startup companies the freedom to instead budget for regular operational expenditures either on a monthly, annual, semi-annual or usage/consumption basis.

When it comes to unified communications (UC), the SaaS model has changed the game dramatically, offering all the features of on premises installations and sometimes more, along with advanced benefits like call accounting and reporting. ISI Telemanagement Solutions (News - Alert), a company that offers the Infortel advanced call accounting and telecom expense management solutions, available through a SaaS model, posits that SaaS has transformed UC and made it accessible for startups and small businesses.

The company has outlined a number of business use cases for SaaS and why it is such an ideal fit for startup companies. Of course, cost is always indicative of business decisions and objectives and SaaS enables a lowered barrier to entry for companies that want all the features and functionality of a comprehensive UC solution. A SaaS UC solution may also reside in a shared or multitenant environment, keeping costs low compared to a legacy offering. Maintenance and management costs are also split among all the lessees in that situation, helping with expense control.

SaaS solutions typically have reduced installation and integration times compared to on-premises offerings. Relative ease of deployment and management are great incentives for a startup company to choose a SaaS offering. Service providers also handle software upgrades with SaaS, ensuring customers receive all the benefits of the latest software without users having to do any of the heavy lifting.

A final benefit of SaaS is that it typically has better adoption rates among employees. Because businesses can test a solution without a large capital expenditure, they can determine if it meets the needs and usability requirements of employees. If so, businesses will then have peace of mind that the offering is being used to its full potential, without extraneous software and licenses floating around going to waste.

For a startup or small-sized company with limited budget and resources, SaaS make a lot of sense when choosing a UC solution. SaaS offerings provide all the features and benefits of legacy UC solutions in an affordable way, simplify the call accounting and reporting process so businesses can stay on top of cash flow and expenditures, and offers simplified installation and integration that is unparalleled in cumbersome legacy solutions.

Edited by Alicia Young