Call Accounting Featured Article

Global TEM Worth $5.62B By 2021

October 30, 2017

The global telecom expense management space is expected to see compound annual growth of 13 percent in the next decade. That means by 2021 the worldwide TEM arena should be valued at about $5.62 billion.

This is all according to Research N Reports, which has done study on the TEM. That study covers such companies as Accenture, Anatole, Asentinel LLC, and Avotus. Also mentions CGI, CSC, Dimension Data, Econocom, Ezwim BV, IBM, MDSL, Tangoe (News - Alert), Valicom, Vodafone Global Enterprise, and WidePoint Solutions Corp.

The fact that so many businesses rely on mobile devices, that there’s a lot of TEM opportunity in emerging economies, and there’s been some advancements in this space are all positive signs of continued growth in this area, the research firm notes.

“Enterprise mobility is redefining long-standing rules for end user support, device management, acceptable use, risk management, and data protection,” Avotus CEO James Martino (News - Alert) told me in an interview earlier this year. “As a result, mobility is creating significant new challenges for enterprise IT departments. With the proliferation of mobile devices, rising expectations of end users, and the velocity with which uninvited devices are entering the network, these challenges need to be addressed sooner rather than later. CIOs need to seize the initiative and start to align business strategy and needs, IT capabilities, and user expectations. By doing so, the enterprise can cost effectively and securely satisfy end users, streamline and reduce IT support costs, and ideally position the enterprise to embrace and reap the rewards of increasingly sophisticated mobile devices and mobile applications.”

IDC’s (News - Alert) Worldwide Semiannual Mobility Spending Guide, which was released in October of last year, forecasts worldwide mobility revenues will increase from $1.5 trillion this year to exceed $1.7 trillion in 2020.

Tangoe explains that TEM offers many benefits, including reducing mobile and fixed total cost of ownership, reducing and managing service delivery costs, and maintaining and improving service levels. It also allows businesses to focus on core competencies by consolidating suppliers, improve business processes, and minimize waste, and do auditing and validation across their fixed and mobile environments.

Edited by Maurice Nagle