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Call Recording: Voice, Video and Higher Education

March 29, 2018

Education no longer requires the traditional classroom, as technology is creating new opportunities for learning. From going to college online, to having to review a missed session from your dorm room, voice and video recording is crucial, but this is only the beginning. Call recording technology delivers transparency, as well.

I do not know about you, but my class attendance in college was less than perfect. Often times, I found myself hunting down classmates to copy notes, or track down the professor for a recap. A voice and video recording system would have done me well. Now, universities choosing to embrace technology to deploy the types of solutions enabling a professor to record study sessions or even record class for review.

From the business side of things, a contact center can take great advantage of this type of solution. Screen images, immersive video and voice capture can enable a thorough review. It also promises compliance, risk mitigation, verbal agreement archiving and best practice training.

Call recording can go a long way for operations, but it is also a double-edged sword at universities. Bad actors beware call accounting will rip those skeletons out of the closet. Prime example is Sean Miller, former Head Basketball Coach at the University of Arizona recorded discussing the pay-off of a recruit to play ball for him.

Call recording delivers protection, insight and results. Whether it is an ‘A’ in Political Science or boosts customer service in the contact center, deploying a robust and immersive call recording solutions will make a splash.

Edited by Maurice Nagle

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