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How to Have a Successful UC&C Implementation

August 06, 2018

We all know by now that many workers are using the devices and applications of their choice to get the job done. Sometimes that’s on an individual basis. Other times it’s as part of a shadow IT effort – in which departments other than IT have adopted what they need without first asking permission from IT staff members.

Now many organizations, in an effort to regain control, are moving to address all that. This is not just an emotional move on the IT team’s behalf. It’s an important effort by both management and IT staff to ensure the company meets compliance and security requirements.

Implementing a unified communications and collaboration solution can help them do that. But getting staff members to migrate from the solutions they know (and sometimes love) can be a hard sell. So, to get end user buy-in and ensure businesses get the most out of their new UC&C investments, organizations should consider doing a few important things.

Before selecting and implementing a UC&C solution leaders of these initiatives should ask workers in various departments what features and functions are the most important for them. And in shopping for solutions they should keep these end user requests and requirements in mind.

Organizations should also remember that flexibility is key. So they should pick UC&C solutions that enable users to access the UC&C platform using the devices and operating systems of their choice. UC&C solutions that offer users some ability to customize the interface can also be a welcome capability for workers.

Before selecting a solution and implementing it, make sure you have a good handle on the underlying infrastructure (and related costs) you’ll need to make the UC&C solution work as expected. And test your infrastructure to make sure it is up to the task of supporting expected traffic from the new system.

After reviewing possible solutions, selecting the best match, and implementing it, organizations should also provide workers with guidance on how to use the system.

Sometimes businesses do training in day- or week-long chunks. That’s too long.

Instead businesses should provide training in bite-sized pieces. Start with the basics. After users get comfortable with the system, consider doing additional sessions (or offering on-demand video tutorials) introducing more detailed information about select system features you consider most important.

When everything is up and running, measure system and feature usage so you know what’s most valuable to end users. This data will help demonstrate the value of your UC&C system investment, inform you about what to focus on in terms of future investment, and help you decide what additional training your users may require going forward.

Edited by Maurice Nagle