Call Accounting Featured Articles

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Businesses, consumers use video surveillance to battle fraud, theft.

11/20/2018

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The Dutch government recently commissioned a study to look at how Microsoft Office software aligns with new Europe Union General …

11/20/2018

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Despite work to rid the world of the scourge of robocalls, these unwanted interruptions live on. But companies like Transaction …

11/15/2018

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If you thought Halloween was scary last month, listen to this. In October, people in the U.S. got a …

11/9/2018

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The 2018 Workforce Management (WFM) Systems Market report was released by Pelorus Associates this week, awarding Verint with the top …

11/2/2018

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ISI Telemanagement now offers its software via the cloud. That includes the company's Infortel Select Cloud solution, an end …

10/29/2018

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How businesses can address GDPR, other data privacy requirements, relative to their contact center and CRM efforts.

10/25/2018

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Verint announced expansion of its Financial Compliance Partner Program, augmenting an ecosystem offering solutions meeting the needs of an…

10/25/2018

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Even getting a receptionist - much less a doctor - on the phone is typically a real challenge for patients. Instead, patients …

10/19/2018

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It's important for companies that implement and offer artificial intelligence- and machine learning-based solutions to understand the nuan…

10/18/2018

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Avaya earlier this month disclosed that it made an investment in AI-driven sentiment analysis company Cogito. Avaya's Jon …

10/17/2018

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Verint announced enhancements to its Financial Compliance solutions for financial services organizations. The Customer Engagement Company …

10/10/2018

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Frost & Sullivan has recognized Avaya Holdings Corp. - which will be represented on a panel at The Future of Work Expo - …

10/4/2018

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The headlines from recent GDPR enforcement actions suggest that corporate legal liability lawsuits running into the billions will start to…

10/1/2018

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Verint Systems announced an expanded partnership with Microsoft, joining the One Commercial Partner Program. Membership makes for co-sell …

9/28/2018

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Numonix has introduced a new RECITE Client-Side Recorder for Skype for Business. This solution allows organizations to access Office365 …

9/21/2018

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Deloitte says we could see universal adoption of RPA in five years.

9/19/2018

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Google continues GDPR compliance conversations with Europe's advertising and publishing companies and industry association IAB Europe.

9/12/2018

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Showing customers love by providing them with great products and service starts as an inside job. Businesses need to create …

9/5/2018

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A top global furniture retailer selected Verint's cloud workforce management (WFM) solutions to unify operations, cut costs and deliver …

9/4/2018

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GTL improperly records attorney-client conversations. Law enforcement is all ears.

8/28/2018

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To comply with GDPR businesses need more sophisticated yet easy to use storage and archival search capabilities.

8/24/2018

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To deliver great CX and meet other business goals, contact centers need to pay attention to employee experience. Having the …

8/23/2018

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Apple and the Telecom Regulatory Authority of India have been at odds in recent months. But recent reports indicate they …

8/20/2018

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Think broadly, and use an array of data and considerations, in measuring and improving customer experience.

8/17/2018

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Verint Systems Inc. today got top marks in DMG Consulting's report on intelligent virtual agent solutions. The supplier also …

8/8/2018

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Some believe there should be a federal law allowing callers to access call center transcripts of their conversations with agents. …

8/7/2018

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UC&C systems can help businesses ensure compliance and security. And there are a few things they should do before …

8/6/2018

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It's been more than two months since the European Union's General Data Protection Regulation went into effect. But …

8/2/2018

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While the contact center wrestles with meeting modern customer expectations and compliance requirements, there is a brave new world ahead.…

7/27/2018

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Verint has shown a commitment to equipping the contact center with the tools required to meet the rigorous demands of …

7/13/2018

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Monitoring is key in the contact center. Recording conversations, analyzing and digging into the data to develop best practice for …

7/12/2018

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Defining what you mean by productivity, identifying key productivity metrics, creating workflows, and employing call recording, smart fore…

7/6/2018

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Instead of just assuming they'll need four SIP circuits if they have four PSTN lines today, businesses should do …

7/5/2018

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ISI Telemanagement Solutions says its Infortel Select product suite will deliver significant telecommunications cost savings. The suite in…

7/3/2018

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There are a few things that organizations impacted by the GDPR may want to tackle first.

6/22/2018

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Ghana is reportedly installing a system to monitor carrier network activity. The government says that will allow it to more …

6/20/2018

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Richard Henderson of Forbes Councils says in their quest to comply with GDPR organizations need to gain visibility into the …

6/19/2018

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ISI Telemanagement Solutions is at Cisco Live 2018 this week talking about its UC management solutions.

6/12/2018

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Companies that haven't gotten their GDPR ducks in a row should get started ASAP.

6/11/2018

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Carrier bill reconciliation can be used to identify calls incorrectly charged to a customer's account.

5/31/2018

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When people think about data protection these days, they tend to focus on personal information related to online surfing, and …

5/29/2018

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GDPR takes effect today, so companies are promoting solutions they say help address GDPR call center compliance.

5/25/2018

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Verint Systems Inc. has named ISI Telemanagement Solutions its North America Compliance Partner of the Year.

5/23/2018

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The GDPR era is upon us, are you prepared? With the May 25 deadline looming, organizations across the globe are …

5/17/2018

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Karlin Lillington said most U.S. companies are still not prepared for the EU's General Data Protection Regulation, which …

5/15/2018

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Next week Verint will be hosting its customers and partners at the Engage18 event in Dallas. And sponsoring partner ISI …

5/10/2018

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Trunking analysis provides the visibility your organization needs to take a deep dive into usage events and trends.

5/9/2018

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Call accounting solutions can help organizations ensure their employees and contractors are in compliance with company and legal requireme…

5/3/2018

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ISI Telemanagement Solutions (ISI) unveiled successful certification by the European Union and U.S. Department of Commerce under the EU-…

4/27/2018

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Businesses are always looking for how to get more out of their investments while decreasing spend. And call accounting and …

4/24/2018

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The new General Data Protection Regulation takes effect next month. And an array of security solution providers have issued studies …

4/17/2018

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May 25 marks the first official day of the GDPR era. This means if your organization does business with any …

4/11/2018

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Figuring out which keywords and marketing efforts are driving inbound calls can be challenging in our multichannel world. But organization…

4/9/2018

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PatientSafe Solutions says healthcare institutions can save money and achieve better outcomes if they stop treating selection and deployme…

4/4/2018

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As new risks and technologies arise, PCI evolves; requiring businesses to evolve PCI policies and processes too.

4/4/2018

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Education no longer requires the traditional classroom, as technology is creating new opportunities for learning. From going to college on…

3/29/2018

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The Facebook-Cambridge Analytica controversy confirms that personal privacy is at risk in the age of social media and, generally, …

3/27/2018

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When high-value investors or prospects hang up before they receive service, organizations can call back. And that provides the …

3/22/2018

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To figure out where you need to go, and how you need to get there, it's often helpful to …

3/21/2018

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