Call Accounting Featured Articles

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The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not …

3/21/2019

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Samsung and Verizon are delivering tight integration between One Talk and Samsung's Galaxy S9 that further deliver on the …

3/18/2019

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U.S. companies conducting business in Europe need to comply with the EU's GDPR regulation, and call accounting and …

3/14/2019

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As consumers become more aware (and more concerned) about who is accessing and storing their personal financial information, more companie…

3/11/2019

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Annually, President of the 56 Group and author of "CRM at the Speed of Light" Paul Greenberg conducts an evaluation …

3/7/2019

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Verint announced the Royal Society for the Protection of Birds (RSPB) is migrating its online community to Verint's new …

2/28/2019

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Today txtsmarter announced the official launch of its enterprise mobile communications compliance and governance platform to assist busine…

2/26/2019

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Successful businesses today are driven by enhanced collaboration capabilities and insights that drive operational improvements.

2/22/2019

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Companies that aren't legally obliged to record calls or aren't using recordings to train sales and customer support …

2/20/2019

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Verint recently announced the results of the ForeSee Digital Experience Index, which highlighted the impact of the rise in digital …

2/14/2019

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Communications between fleet managers and drivers are especially critical to the success of operations. To ensure that details about load …

2/11/2019

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Today, Avaya switches produce CDR data in a variety of formats and make it available to call accounting Solutions providers …

2/7/2019

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Companies that rely solely on solicited feedback rather than leveraging actionable data delivered thousands of times a day are going …

2/6/2019

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ISI announced a major addition to its leadership team with the hiring of Jason Forehand to serve as President and …

1/24/2019

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ISI announced a major addition to its leadership team with the hiring of Jason Forehand to serve as President and …

1/24/2019

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How are new, innovative technologies like AI driving the Future of Work and creating new opportunities in contact center and …

1/18/2019

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Frost & Sullivan honored Verint with a 2018 Latin American Contact Center Applications Market Leadership Award. Verint separated from the …

1/8/2019

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ISI has released the latest Service Pack 6880 for Infortel Select Version 10.0. New with this release are added …

12/31/2018

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Businesses that are proactive in understanding regulations, establishing strategies for addressing them, and implementing new processes an…

12/27/2018

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Verint announced the completion of a definitive agreement to acquire VoC vendor ForeSee. The acquisition creates a compelling omnichannel …

12/17/2018

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Customer experience has become a popular term. With all the talk about it, you'd think companies would have made …

12/10/2018

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As we say goodbye to the analog world, we say goodbye to so many manual processes. The digital age is …

12/7/2018

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We live in a day and age in which people are becoming more acutely aware of the need to protect …

12/5/2018

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We talk a lot about communications trends from business productivity and technology standpoints. What we don't hear much about, …

11/26/2018

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A significant legal classification available to traditional telecommunications competitors remains out of reach for the interconnected VoI…

11/21/2018

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Businesses, consumers use video surveillance to battle fraud, theft.

11/20/2018

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The Dutch government recently commissioned a study to look at how Microsoft Office software aligns with new Europe Union General …

11/20/2018

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Despite work to rid the world of the scourge of robocalls, these unwanted interruptions live on. But companies like Transaction …

11/15/2018

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If you thought Halloween was scary last month, listen to this. In October, people in the U.S. got a …

11/9/2018

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The 2018 Workforce Management (WFM) Systems Market report was released by Pelorus Associates this week, awarding Verint with the top …

11/2/2018

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Contact center operations should also consider using automated scheduling, biometric verification, and chat to make for more hospitable cu…

11/1/2018

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ISI Telemanagement now offers its software via the cloud. That includes the company's Infortel Select Cloud solution, an end …

10/29/2018

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How businesses can address GDPR, other data privacy requirements, relative to their contact center and CRM efforts.

10/25/2018

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Verint announced expansion of its Financial Compliance Partner Program, augmenting an ecosystem offering solutions meeting the needs of an…

10/25/2018

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Even getting a receptionist - much less a doctor - on the phone is typically a real challenge for patients. Instead, patients …

10/19/2018

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It's important for companies that implement and offer artificial intelligence- and machine learning-based solutions to understand the nuan…

10/18/2018

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Avaya earlier this month disclosed that it made an investment in AI-driven sentiment analysis company Cogito. Avaya's Jon …

10/17/2018

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Verint announced enhancements to its Financial Compliance solutions for financial services organizations. The Customer Engagement Company …

10/10/2018

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Frost & Sullivan has recognized Avaya Holdings Corp. - which will be represented on a panel at The Future of Work Expo - …

10/4/2018

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The headlines from recent GDPR enforcement actions suggest that corporate legal liability lawsuits running into the billions will start to…

10/1/2018

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Verint Systems announced an expanded partnership with Microsoft, joining the One Commercial Partner Program. Membership makes for co-sell …

9/28/2018

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Numonix has introduced a new RECITE Client-Side Recorder for Skype for Business. This solution allows organizations to access Office365 …

9/21/2018

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Deloitte says we could see universal adoption of RPA in five years.

9/19/2018

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Google continues GDPR compliance conversations with Europe's advertising and publishing companies and industry association IAB Europe.

9/12/2018

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Showing customers love by providing them with great products and service starts as an inside job. Businesses need to create …

9/5/2018

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A top global furniture retailer selected Verint's cloud workforce management (WFM) solutions to unify operations, cut costs and deliver …

9/4/2018

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GTL improperly records attorney-client conversations. Law enforcement is all ears.

8/28/2018

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To comply with GDPR businesses need more sophisticated yet easy to use storage and archival search capabilities.

8/24/2018

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To deliver great CX and meet other business goals, contact centers need to pay attention to employee experience. Having the …

8/23/2018

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Apple and the Telecom Regulatory Authority of India have been at odds in recent months. But recent reports indicate they …

8/20/2018

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Think broadly, and use an array of data and considerations, in measuring and improving customer experience.

8/17/2018

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Verint Systems Inc. today got top marks in DMG Consulting's report on intelligent virtual agent solutions. The supplier also …

8/8/2018

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Some believe there should be a federal law allowing callers to access call center transcripts of their conversations with agents. …

8/7/2018

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UC&C systems can help businesses ensure compliance and security. And there are a few things they should do before …

8/6/2018

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It's been more than two months since the European Union's General Data Protection Regulation went into effect. But …

8/2/2018

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While the contact center wrestles with meeting modern customer expectations and compliance requirements, there is a brave new world ahead.…

7/27/2018

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Verint has shown a commitment to equipping the contact center with the tools required to meet the rigorous demands of …

7/13/2018

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Monitoring is key in the contact center. Recording conversations, analyzing and digging into the data to develop best practice for …

7/12/2018

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Defining what you mean by productivity, identifying key productivity metrics, creating workflows, and employing call recording, smart fore…

7/6/2018

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Instead of just assuming they'll need four SIP circuits if they have four PSTN lines today, businesses should do …

7/5/2018

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