Call Accounting Featured Articles

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Google continues GDPR compliance conversations with Europe's advertising and publishing companies and industry association IAB Europe.

9/12/2018

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Showing customers love by providing them with great products and service starts as an inside job. Businesses need to create …

9/5/2018

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A top global furniture retailer selected Verint's cloud workforce management (WFM) solutions to unify operations, cut costs and deliver …

9/4/2018

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GTL improperly records attorney-client conversations. Law enforcement is all ears.

8/28/2018

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To comply with GDPR businesses need more sophisticated yet easy to use storage and archival search capabilities.

8/24/2018

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To deliver great CX and meet other business goals, contact centers need to pay attention to employee experience. Having the …

8/23/2018

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Apple and the Telecom Regulatory Authority of India have been at odds in recent months. But recent reports indicate they …

8/20/2018

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Think broadly, and use an array of data and considerations, in measuring and improving customer experience.

8/17/2018

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Verint Systems Inc. today got top marks in DMG Consulting's report on intelligent virtual agent solutions. The supplier also …

8/8/2018

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Some believe there should be a federal law allowing callers to access call center transcripts of their conversations with agents. …

8/7/2018

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UC&C systems can help businesses ensure compliance and security. And there are a few things they should do before …

8/6/2018

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It's been more than two months since the European Union's General Data Protection Regulation went into effect. But …

8/2/2018

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While the contact center wrestles with meeting modern customer expectations and compliance requirements, there is a brave new world ahead.…

7/27/2018

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Verint has shown a commitment to equipping the contact center with the tools required to meet the rigorous demands of …

7/13/2018

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Monitoring is key in the contact center. Recording conversations, analyzing and digging into the data to develop best practice for …

7/12/2018

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Defining what you mean by productivity, identifying key productivity metrics, creating workflows, and employing call recording, smart fore…

7/6/2018

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Instead of just assuming they'll need four SIP circuits if they have four PSTN lines today, businesses should do …

7/5/2018

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ISI Telemanagement Solutions says its Infortel Select product suite will deliver significant telecommunications cost savings. The suite in…

7/3/2018

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There are a few things that organizations impacted by the GDPR may want to tackle first.

6/22/2018

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Ghana is reportedly installing a system to monitor carrier network activity. The government says that will allow it to more …

6/20/2018

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Richard Henderson of Forbes Councils says in their quest to comply with GDPR organizations need to gain visibility into the …

6/19/2018

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ISI Telemanagement Solutions is at Cisco Live 2018 this week talking about its UC management solutions.

6/12/2018

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Companies that haven't gotten their GDPR ducks in a row should get started ASAP.

6/11/2018

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Carrier bill reconciliation can be used to identify calls incorrectly charged to a customer's account.

5/31/2018

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When people think about data protection these days, they tend to focus on personal information related to online surfing, and …

5/29/2018

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GDPR takes effect today, so companies are promoting solutions they say help address GDPR call center compliance.

5/25/2018

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Verint Systems Inc. has named ISI Telemanagement Solutions its North America Compliance Partner of the Year.

5/23/2018

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The GDPR era is upon us, are you prepared? With the May 25 deadline looming, organizations across the globe are …

5/17/2018

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Karlin Lillington said most U.S. companies are still not prepared for the EU's General Data Protection Regulation, which …

5/15/2018

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Next week Verint will be hosting its customers and partners at the Engage18 event in Dallas. And sponsoring partner ISI …

5/10/2018

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Trunking analysis provides the visibility your organization needs to take a deep dive into usage events and trends.

5/9/2018

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Call accounting solutions can help organizations ensure their employees and contractors are in compliance with company and legal requireme…

5/3/2018

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ISI Telemanagement Solutions (ISI) unveiled successful certification by the European Union and U.S. Department of Commerce under the EU-…

4/27/2018

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Businesses are always looking for how to get more out of their investments while decreasing spend. And call accounting and …

4/24/2018

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The new General Data Protection Regulation takes effect next month. And an array of security solution providers have issued studies …

4/17/2018

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May 25 marks the first official day of the GDPR era. This means if your organization does business with any …

4/11/2018

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Figuring out which keywords and marketing efforts are driving inbound calls can be challenging in our multichannel world. But organization…

4/9/2018

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PatientSafe Solutions says healthcare institutions can save money and achieve better outcomes if they stop treating selection and deployme…

4/4/2018

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As new risks and technologies arise, PCI evolves; requiring businesses to evolve PCI policies and processes too.

4/4/2018

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Education no longer requires the traditional classroom, as technology is creating new opportunities for learning. From going to college on…

3/29/2018

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The Facebook-Cambridge Analytica controversy confirms that personal privacy is at risk in the age of social media and, generally, …

3/27/2018

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When high-value investors or prospects hang up before they receive service, organizations can call back. And that provides the …

3/22/2018

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To figure out where you need to go, and how you need to get there, it's often helpful to …

3/21/2018

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In less than two months, the GDPR takes effect for organizations that do business in the EU. So these companies …

3/15/2018

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GDPR takes effect May 25. It applies to any organization anywhere that collects and/or processes data from EU residents, …

3/7/2018

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MiFID II went into effect in January. But experts believe it will take a year or two to fully understand …

3/6/2018

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So many regulations, so little time. GDPR is supposed to kick in on May 25. MiFID II officially took hold …

3/2/2018

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If your business delivers customer service and/or is in financial services, you need call recording technology. Call recording helps …

2/28/2018

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This week, ISI released Service Pack 6530 for Infortel Select Version 10.0, continuing a robust tradition of call accounting …

2/22/2018

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Virtual Private Networks are a double-edged sword for mobile users. On the up side, they allow for secure connections. …

2/20/2018

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What did people do before they could call 911 to report an emergency? Today, we celebrate 50 years of being …

2/16/2018

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Shares of Comanche International Public Company Limited, a technology services company, this week gained 0.74 percent, or 0.05 …

2/16/2018

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A new Thomson Reuters report discusses the divergent stances around the world relative to compliance. It notes that major regulations …

2/8/2018

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Compliance is not optional in today's highly-regulated landscape. From the trading floor at a financial services firm, to …

2/7/2018

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The BYOD trend is proving to carry a double meaning. Some would argue bringing their personal device to work is …

2/2/2018

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The contact center should be a customer-first, customer-focused operation. Every interaction means something, as one dissatisfied caller c…

2/2/2018

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Supply chain technology is pretty cool. Place an order on Amazon, and watch your package through each part of the …

1/26/2018

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The holiday shopping season may be in the rearview mirror, but call accounting has much to offer the retail space …

1/24/2018

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MiFID II went into the effect this month. But that doesn't necessarily mean all organizations are compliant with this …

1/19/2018

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Instant messaging touts a history of more than 50 years, while today it is a key component in business communications, …

1/18/2018

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