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Call Accounting

Oklahoma state officials decline to provide Fox 25 News with text messages following open records request.


Call Accounting

TRAI has launched a new discussion regarding unwarranted and harassing phone calls and messages via robocalling and computers.


Call Accounting

Smart City Networks is ensuring that Houston is staying connected via telecommunications in an uncertain post-Harvey time.


Call Accounting

NCAA rules regarding communication make it critical that institutions have equally strong call accounting and monitoring systems in place.


Call Accounting

Many companies employ human call initiators (HCI) but are they also considered Automated Telephone Dialing Systems (ATDS)? Judges are ruli…


Call Accounting

ISI Management Solutions was a sponsoring partner at last week's Presidio Exchange 2017.


Call Accounting

One way to get a better handle on the kind of customer experiences your business is delivering is via call …


Call Accounting

: Reports discuss changing workplace trends and how best to address them.


Call Accounting

PBXDom CEO explains how to make your call center more efficient and productive.


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White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
NEW Decker Truck Line, Inc.
Decker Truck Line, Inc. provides trucking services through a fleet of tractors and trailers. The company transports flatbed freights ...
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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