The trick with maintaining the balance between security and productivity without seeming like "Big Brother" to employees will be in the presentation. Not all distracted behavior is an effort to defraud the company - electronic media bombardment can happen during the course of work research, as well - and employees may not even realize how they are becoming sidetracked. Present any monitoring programs as an effort to help employees do their jobs better, and attitudes will likely remain positive.
Telecom costs are often considered the necessary evil. You have to stay connected regardless of your industry, but how to make the most use of the tools you have without breaking your budget? Likewise, how do you keep up with the latest trends without duplicating services? It's a constant struggle in some areas; one that demands a focused approach to call accounting.
This goes to show that while there are indeed some markets that are still shying away from the technology, there are plenty that are looking to take advantage of the cloud in a big way. This is just one of the reasons that firms like CompuCom is banking on the cloud in a very big way. When it comes to UC solutions, the companies that took part in the survey are pointing to the smartphone, rather than the desktop or laptop computer as the device of choice for their UC software. This further marks a changing situation when it comes to this particular vertical.