Featured Articles


Call Accounting

This week, ISI released Service Pack 6530 for Infortel Select Version 10.0, continuing a robust tradition of call accounting …

2/22/2018

Call Accounting

Virtual Private Networks are a double-edged sword for mobile users. On the up side, they allow for secure connections. …

2/20/2018

Call Accounting

What did people do before they could call 911 to report an emergency? Today, we celebrate 50 years of being …

2/16/2018

Call Accounting

Shares of Comanche International Public Company Limited, a technology services company, this week gained 0.74 percent, or 0.05 …

2/16/2018

Call Accounting

A new Thomson Reuters report discusses the divergent stances around the world relative to compliance. It notes that major regulations …

2/8/2018

Call Accounting

Compliance is not optional in today's highly-regulated landscape. From the trading floor at a financial services firm, to …

2/7/2018

Call Accounting

The BYOD trend is proving to carry a double meaning. Some would argue bringing their personal device to work is …

2/2/2018

Call Accounting

The contact center should be a customer-first, customer-focused operation. Every interaction means something, as one dissatisfied caller c…

2/2/2018

Call Accounting

Supply chain technology is pretty cool. Place an order on Amazon, and watch your package through each part of the …

1/26/2018

Become a Reseller
Request a Demo

Featured Events

Sirius Sales Kickoff 2018
February 25-28, 2018
San Antonio, TX

Cisco Live
June 10-14, 2018
Orlando, FL


  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
NEW Decker Truck Line, Inc.
Decker Truck Line, Inc. provides trucking services through a fleet of tractors and trailers. The company transports flatbed freights ...
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

Video Showcase


Featured Blog