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Call Accounting Featured Articles

How Call Accounting Helps You Avoid Being in the 20 Percent

Call accounting has to be in place to track licenses, plans, invoices, devices and users to ensure your company is enjoying space in the 80 percent of accurate invoices. This process, however, is not something that is easily done through manual activities. When paired with a robust TEM solution, call accounting not only helps to automate the process, it ensures that it's a continual effort. After all, recognizing problems in the TEM stage is a great start, but you need call accounting ongoing to ensure the best use of communications funds.

Courts Split on Meaning of California Call Recording Statute

Going forward, court cases are likely to focus on the meaning of a "confidential communication" under the statute. It may hinge on customer expectations of privacy during the call, or even the purpose of the call. (Bartnick, Costin and Klausner point out that the Ninth Circuit recently concluded that there may not be an objective expectation of privacy for calls to customer service representatives to dispute charges.)

UC Expansion in Europe to Drive Demand for Call Accounting

As companies continue to explore and expand into additional communications functionality, the need for call accounting solutions will continue to grow to ensure the proper use and controlled spending as functionality increases.

Call Accounting Industry News

6/28/2016 8:12:39 AM
ASTRI and Huawei Co-host the First International Standard Meeting of 3GPP RAN4 in Hong Kong, Facilitating Migration to 5G Network and Development of Smart City (28 - 30 June, 2016)

6/28/2016 8:03:40 AM
Nasdaq Rejects RiT Technologies' Request for Continued Listing

6/28/2016 8:00:42 AM
SKYY Digital Media Group Launches Global Content Technology Platform

6/28/2016 3:02:30 AM
Chinese machine-to-machine market is set for explosive growth

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