Staying connected in business is important. At the same time, as every business owner knows, it's also very expensive. The bigger the organization, the more likely there are areas where bills are being paid for services no longer needed; contracts still in place for devices no longer owned; and bills full of errors that no one is checking simply because call accounting wasn't made a priority.
We'd all like a little extra insight when it comes to most any technology out there, but insight-particularly accurate insight-can be hard to come by. The future is always changing, and any surprise development that comes along can derail any prediction, no matter how based on accurate data it may be. Credence Research recently offered up its own stab at insight, focusing on the unified communications (UC) market for the next six years.
The concept of UC gave rise to instant messaging and its now prominent use in the workforce, as well as features like click-to-call and find-me/follow-me. With the uptake of WebRTC and OTT technologies and solutions, UC is becoming truly unified and integrated, and businesses are beginning to realize its myriad benefits.