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Call Accounting Featured Articles

Call Accounting is an Important Element of Expense Automation
Nearly every business function today has been automated one way or another. Human resources, training, collaboration, sales, customer support and even socializing have gone the way of automation, which can help save money by removing the manual steps in complex processes and allowing people to share information better.

Don't Just Manage Communications, Focus on Collaboration
The benefit of having all employees in one location is that you can easily communicate with anyone on the team by simply walking to his or her desk and pulling up a chair. The reality in today's environment, however, is that we want to hire the best candidates for the job and they may not always live and work in the same city or state. When we want to build the best team, we often have to rely on technology to support our collaboration, regardless of location.

Collaboration is Essential to Thwart Cyber Attacks
This is especially important in government technology. One agency may be connected to 15 other government agencies. The breach of one firewall can easily grant access to all other connected agencies, making it an extremely successful day for the hacker. If the agencies aren't working together to share information, such as call accounting records to possibly uncover fraudulent activity, vulnerabilities are increased.

Healthcare Providers Use UC to Combat Aggressive Third-Party Auditors
While electronic medical records (EMRs) have gone a long way toward protecting patients' privacy and rights along with providing a digital paper trail of diagnoses and care, they have a very definite downside. During a time when all vertical markets are under pressure to cut costs and improve efficiencies, the healthcare sector has been undeniably slowed down and made less efficient because of the EMR and HIPAA mandates.

EHR Systems Need Improvements to Become Better Collaboration Tools
Physicians are being bogged down with administrative maintenance tasks associated with the shortcomings of electronic health records (EHRs). While HIPAA compliance has brought about many positive changes to digital solutions in the healthcare industry, EHRs still have some major flaws and have led doctors to become less productive than they were previously.

Call Accounting Industry News

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G2 Continues to Grow: Announcing Christopher Casteleyn Joins as Vice President and Connor Grogan Joins as Associate and the Launch of a New Website

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