One of the most valuable assets you have within your organization is the staff you rely on for everyday processes. At the same time, your staff can also be one of your biggest liabilities. The key to harmony is a healthy approach to workforce optimization. Call accounting solutions provider, ISI Telemanagement suggests this is accomplished through a combination of speech analytics, collaboration recording and workforce management.
The device must still be protected against outside intrusion, because if it isn't, that lost device becomes a ticket to the cloud where all the data is stored. The same effect is had as if all the data were stored on the device. Moves to biometric security are set to help here, as Apple has already done so with its Touch ID system, and Microsoft is looking to follow up in Windows 10's Hello function.
The small business owner generally has a pretty good idea on where money is being spent to keep the operation going. He or she likely has a tight rein on spending to ensure profitability. When that business starts to grow, however, it's more important to spend time on core competencies than to monitor the books daily, which often leads to unnecessary costs. This is where call accounting can be a valuable tool.