Featured Articles


Call Accounting

: Reports discuss changing workplace trends and how best to address them.

8/15/2017

Call Accounting

PBXDom CEO explains how to make your call center more efficient and productive.

8/14/2017

Call Accounting

For universities in particular, call accounting solutions can be especially beneficial. Universities deal with a lot of turnover; teachers…

8/8/2017

Call Accounting

ISI's unified communications solutions allow contact centers to benefit from better agent productivity, enhanced customer satisfaction, an…

8/7/2017

Call Accounting

Call accounting software can alleviate the tediousness of recording calls manually. Call accounting allows organizations to record, organi…

8/2/2017

Call Accounting

With so many different personalities being housed under one roof, it's to be expected that everyone will have different …

7/31/2017

Call Accounting

Just like schools and hospitals, hotels, motels and resorts can all be improved by implementing call accounting solutions. In the …

7/26/2017

Call Accounting

The company, located in Schaumburg, IL, sponsored the fifth annual CDW UC Fun Drive 5k Run/Walk yesterday. The event …

7/24/2017

Call Accounting

Businesses need money in order to keep operations going and, therefore, saving money whenever possible is pretty high up on …

7/19/2017


  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
NEW Decker Truck Line, Inc.
Decker Truck Line, Inc. provides trucking services through a fleet of tractors and trailers. The company transports flatbed freights ...
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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