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Call Accounting Featured Articles

Why Companies Are Hitting the 'On' Button with Recording

Collaboration recording is the name that's been attached to the ability to record voice calls as well as video interactions from desktop phones, mobile devices and web conferences. In fact, a recent ISI Telemanagement Solutions Inc. blog refers to this type of thing as a game changer.
7/21/2016

How Toyota's Central Philosophy Applies to Call Recording

Large contact centers facilitate thousands of interactions with customers every day. Each one of these interactions provides a data point that can be used to fine tune scripts and approaches. However, all of this data is only useful if it can be collected. Call accounting is thus key for good management. Because so much data is generated and collected, call recording must come with powerful data analytics to allow managers to comb through all of this information and pull out the useful nuggets that can help identify approaches that are working and ones that need to be eliminated.
7/21/2016

BYOD: Letting Workers Run Wild with Personal Devices Is Not an Option

The mobile device explosion is upon us, and organizations throughout the world are scrambling to keep on top of the plethora of devices their employees are bringing into the corporate environment. Getting a handle on BYOD isn't a simple process, but with proper policies and security practices, businesses can ensure personal devices facilitate productivity instead of causing trouble.
7/12/2016

Call Accounting Industry News

7/23/2016 7:19:38 PM
GCI and Teck Red Dog Operations Announce High-Speed Internet to Noatak and Red Dog Mine

7/23/2016 5:29:15 PM
ISG Expands Coverage of Global Sourcing Market with Release of 2Q16 ISG Index™

7/23/2016 1:07:26 PM
Nightingale Announces the Sale of its Canadian Assets

7/22/2016 2:37:13 PM
Fifth Third Bancorp Announces Technology, Media & Telecommunications Vertical

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