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Call Accounting

The new General Data Protection Regulation takes effect next month. And an array of security solution providers have issued studies …


Call Accounting

May 25 marks the first official day of the GDPR era. This means if your organization does business with any …


Call Accounting

Figuring out which keywords and marketing efforts are driving inbound calls can be challenging in our multichannel world. But organization…


Call Accounting

PatientSafe Solutions says healthcare institutions can save money and achieve better outcomes if they stop treating selection and deployme…


Call Accounting

As new risks and technologies arise, PCI evolves; requiring businesses to evolve PCI policies and processes too.


Call Accounting

Education no longer requires the traditional classroom, as technology is creating new opportunities for learning. From going to college on…


Call Accounting

The Facebook-Cambridge Analytica controversy confirms that personal privacy is at risk in the age of social media and, generally, …


Call Accounting

When high-value investors or prospects hang up before they receive service, organizations can call back. And that provides the …


Call Accounting

To figure out where you need to go, and how you need to get there, it's often helpful to …


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  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Decker Truck Line, Inc.
Decker Truck Line, Inc. provides trucking services through a fleet of tractors and trailers. The company transports flatbed freights ...
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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