The enterprise has embraced Telecom Expense Management (TEM) not only for the insight and control it offers but, understandably, because it can save money. In the first months of implementation this is especially true, as TEM providers begin auditing contracts to ensure carriers are adhering to agreed-upon rates. Auditing inventory for accuracy is an area, too, where TEM vendors can find immediate savings, as many large businesses are paying for lines that are no longer in use and, in many cases, unnecessary features.
Regardless of the size of the organization and the number of telecom services needed, it can be a complex mess to try and determine accurate costs, services and support over the long-term. TEM does a great job in identifying the glaring errors in an audit, but call accounting is a necessity to ensure the day-to-day charges are what they should be. Plus, a properly configured solution also assigns telecom costs appropriately to different departments so that budget and cost decisions made going forward are based on real-time data.
For that reason, companies tend to be picky about the type of communications platform they put in place to ensure key individuals can stay connected. For a ground transportation company in New York, New Jersey and Connecticut, customers must be able to quickly and efficiently interact to check on the availability of service, make and adjust reservations and coordinate driver schedules.