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Call Accounting Featured Articles

ISI Telemanagement: Speech Analytics Solutions for Contact Center Management

All companies should be listening to their customer support calls. For the agents handling the calls, of course, this is extra critical for any company committed to good customer service. But agents aren't the only ones who should be listening to customers. Marketing and advertising should listen to determine whether campaigns are working, and for ideas for new ones. Product managers should be listening to better understand customers' needs. Executives should be listening to support their long-term growth strategies for the company. All companies should be listening to their customer support calls. For the agents handling the calls, of course, this is extra critical for any company committed to good customer service. But agents aren't the only ones who should be listening to customers. Marketing and advertising should listen to determine whether campaigns are working, and for ideas for new ones. Product managers should be listening to better understand customers' needs. Executives should be listening to support their long-term growth strategies for the company.
7/28/2014

Technology Helps Solve the Problem of Storing IMs for Federal Compliance

This allows a company the ability to quickly put together instant messages with a customer record, should they be asked to do so, without needed to review endless numbers of instant messages to find the right ones. The solution stores call, video, telepresence, and IM conversations in a central repository, allowing companies to retrieve archived IM interactions alongside other recordings. This provides a single search experience for accessing all records needed for compliance purposes. This allows a company the ability to quickly put together instant messages with a customer record, should they be asked to do so, without needed to review endless numbers of instant messages to find the right ones. The solution stores call, video, telepresence, and IM conversations in a central repository, allowing companies to retrieve archived IM interactions alongside other recordings. This provides a single search experience for accessing all records needed for compliance purposes.
7/23/2014

Call Accounting Gets a Boost from Cisco/Microsoft Partnership

What's the best way to gain access to the cloud? It may be through the partnership of two key players. When giants like Microsoft and Cisco join forces, the market sits up and pays attention. The two have entered into a three years agreement that covers sales and go-to-market collaboration to deliver integrated cloud and data center services for enterprise customers. What's the best way to gain access to the cloud? It may be through the partnership of two key players. When giants like Microsoft and Cisco join forces, the market sits up and pays attention. The two have entered into a three years agreement that covers sales and go-to-market collaboration to deliver integrated cloud and data center services for enterprise customers.
7/22/2014

Call Accounting Industry News

7/30/2014 4:29:51 AM
Markets and Markets : Healthcare BPO Market (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) worth $188,856.5 Million by 2018

7/30/2014 4:10:38 AM
Bharat Book Bureau: Global Enterprise Mobility Solutions Market 2014-2018

7/30/2014 12:38:44 AM
IEEE Power & Energy Society Awards Recognize Important Member Contributions at Its 2014 General Meeting

7/29/2014 5:54:32 PM
Five Business VoIP Solutions That Can Enhance the Success of a Company, Ranked by Voxilla.com

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