SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

Call Accounting Featured Articles

ISI Telemanagement Compliance Guide Helps New UC Users

While unified communications (UC) systems are catching on with many businesses out there, such tools are far from universal as yet. That means new opportunities for companies who haven't previously gotten involved, and as such, potential hurdles for those newcomers, particularly in regards to compliance with certain laws and regulations. In a bid to help out with such new efforts, ISI Telemanagement Solutions, Inc., has released a new solution guide that should help the newcomers to the field make better sense of what's expected in getting into UC efforts. While unified communications (UC) systems are catching on with many businesses out there, such tools are far from universal as yet. That means new opportunities for companies who haven't previously gotten involved, and as such, potential hurdles for those newcomers, particularly in regards to compliance with certain laws and regulations. In a bid to help out with such new efforts, ISI Telemanagement Solutions, Inc., has released a new solution guide that should help the newcomers to the field make better sense of what's expected in getting into UC efforts.
3/3/2015

Call Accounting Solutions Can Help Contact Centers Track Important Quality Metrics

In the seemingly never-ending flow of calls that come into the average contact center every day, it's easy to miss some of the information being communicated in those calls. But it's even easier to miss what's NOT there: the calls that didn't get answered, or the calls that didn't get returned, because of high volume, carelessness or an assumption that someone else would take care of those calls. In the seemingly never-ending flow of calls that come into the average contact center every day, it's easy to miss some of the information being communicated in those calls. But it's even easier to miss what's NOT there: the calls that didn't get answered, or the calls that didn't get returned, because of high volume, carelessness or an assumption that someone else would take care of those calls.
3/2/2015

How Big Data and Call Accounting Can Help Drive Profitability

In an examination of your communication capabilities, do you check for connectivity, mobile and enhanced features? Or, do you unify voice, video and instant messaging onto a common platform and then use call accounting to capture a true picture of all communication efforts? There's a significant gap between these two examples and a failure to recognize the importance of the latter could leave you wasting opportunities. In an examination of your communication capabilities, do you check for connectivity, mobile and enhanced features? Or, do you unify voice, video and instant messaging onto a common platform and then use call accounting to capture a true picture of all communication efforts? There's a significant gap between these two examples and a failure to recognize the importance of the latter could leave you wasting opportunities.
2/25/2015

Call Accounting Industry News

3/4/2015 9:53:34 PM
After a relatively quiet four years, PhoneBrasil announces new products, services and great worldwide partnerships

3/4/2015 8:04:23 PM
Telefónica collaborates with Brocade, Cyan, Intel and Red Hat to showcase an orchestrated End-to-End Network Function Virtualization Architecture

3/4/2015 6:59:09 PM
SK Telecom Signs MOUs with Taiwan Mobile, Skytel and Nokia Networks at MWC 2015

3/4/2015 6:34:25 PM
Lumos Networks Lights up Richmond to Ashburn, Va. 100G DWDM Long-Haul Fiber Route

Solutions Overview

ISI Facebook ISI LinkedIn ISI Twitter ISI Youtube

Customer Success

Testimonial 1 Testimonial 2 Testimonial 3

Connect with ISI

Contact Us Become a Reseller View Online Demo Schedule Live Demo

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2015 Technology Marketing Corporation. All rights reserved | Privacy Policy