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Call Accounting Featured Articles

Why Call Accounting is Good for Marketers

The challenge for a number of these organizations, according to Business2Community is that they aren't sure how to integrate or even report on the data that they capture. This is where call accounting can lend considerable value. For a number of companies, call recording is already in place for regulatory purposes. Why not use that captured data to learn more about the customer base, why they are calling, the most common times they call and other trends identified and associated with known facts about the client base? The challenge for a number of these organizations, according to Business2Community is that they aren't sure how to integrate or even report on the data that they capture. This is where call accounting can lend considerable value. For a number of companies, call recording is already in place for regulatory purposes. Why not use that captured data to learn more about the customer base, why they are calling, the most common times they call and other trends identified and associated with known facts about the client base?
10/30/2014

What is an Informal Contact Center?

While it may not be a suitable model for a large company with heavy call volume, for a smaller company, or one with very seasonal and cyclical needs, it can be a great solution for offering excellent customer support on a budget. While it may not be a suitable model for a large company with heavy call volume, for a smaller company, or one with very seasonal and cyclical needs, it can be a great solution for offering excellent customer support on a budget.
10/27/2014

When Does it Make Sense to Choose the Cloud for Call Accounting?

The cloud can make software solutions simple, but it makes the process of selecting the right technology deployment strategy more difficult. Does a business go with a cloud solution, or does it choose to stay on-premise? Because for all the hype, there still sometimes as an advantage to choosing on-premise solutions. The cloud can make software solutions simple, but it makes the process of selecting the right technology deployment strategy more difficult. Does a business go with a cloud solution, or does it choose to stay on-premise? Because for all the hype, there still sometimes as an advantage to choosing on-premise solutions.
10/22/2014

Call Accounting Industry News

10/30/2014 7:36:19 AM
Molex MediSpec™ MID/LDS Blends Advanced Technologies In Compact 3D Package

10/30/2014 7:09:59 AM
New Call Telecom acquires Asian mobile messaging brand Nimbuzz

10/30/2014 7:09:33 AM
Electronic Contract Manufacturing Services - Global Strategic Business Report

10/30/2014 7:06:17 AM
SingTel and Microsoft to launch Cloud Operating System

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