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Call Accounting Featured Articles

What Call Accounting Alone Can't Tell You

When was the last time you completed a call analysis? If you're like most companies on a tight budget, the funding for a perpetual Call Detail Record (CDR) reporting solution is not available.

UC Reporting and Analysis Tools Shouldn't be 'One Size Fits All'

Different contact centers have different needs, and one-size-fits-all reporting solutions will seldom provide every organization with the insight it needs to improve operations.

Wireless Bills are Getting Higher? Check the Taxes.

The report noted that the combination of local, state and federal fees have produced the national average wireless tax and fee level to its highest ever seen - making up 18 percent of the average bill. That's up a full percent from 2014, and nearly 2.5 times higher than the average sales tax rate.

Call Accounting Industry News

11/27/2015 8:13:46 AM
F5 to Present at Credit Suisse Conference

11/26/2015 5:13:26 PM
Global Advanced Metering Infrastructure (AMI) Industry

11/26/2015 8:56:32 AM
The Cool Side of Tier IV Certification

11/26/2015 8:43:55 AM
Research and Markets: Cloud Storage Market Report: Company Profiles, Share, Trends, Analysis, Opportunities, Segmentation And Forecast 2015 - 2021

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