Featured Articles


Call Accounting

Most healthcare providers fail to utilize their unified communications offerings to their full potential over compliance and recording fea…

1/17/2017

Call Accounting

Call accounting solutions provider ISI will be in attendance at the upcoming NWN Kickoff 2017 event showing off its UC …

1/16/2017

Call Accounting

2017 is off and running; here's how call accounting and other technology may factor into the year ahead.

1/12/2017

Call Accounting

ISI Telemanagement Solutions has updated its Infortel Select Traffic Analysis Reporting Solution with an improved interface and easily cus…

1/10/2017

Call Accounting

Without the ability to monitor usage and report, a call accounting solution can't help a company understand where user …

1/5/2017

Call Accounting

The phone number is playing an increasingly valuable and important role in enterprise communications, offering critical data and call acco…

1/4/2017

Call Accounting

With the complexity of most organizations' IT needs on the rise, it's critical that companies not only beef up …

12/28/2016

Call Accounting

UC&C solutions are a pivotal part of the business transformation that is underway. Facilitating mobility, productivity and efficiency, the…

12/26/2016

Call Accounting

An announcement from earlier this month talks about some of the key drivers of UC&C, the players in this …

12/22/2016


  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Grant Thorton
Grant Thornton realized $166, 000 of first-year cost savings - a 17% decrease in its local service costs in less than six months ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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