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Call Accounting Featured Articles

Call Accounting Solutions Aid IT Departments with Governance and Compliance

In addition to combatting cybersecurity threats, companies are now tasked with transforming their entire IT landscapes to keep apace with technology advances and operate more cost effectively and efficiently. Once again, call accounting solutions can aid them in this endeavor, providing actionable intelligence about calling patterns and trends and pinpointing overspending, fraud and other internal issues. At the same time, these types of offerings can provide important information about outside threats and help IT departments better meet security and compliance mandates. In addition to combatting cybersecurity threats, companies are now tasked with transforming their entire IT landscapes to keep apace with technology advances and operate more cost effectively and efficiently. Once again, call accounting solutions can aid them in this endeavor, providing actionable intelligence about calling patterns and trends and pinpointing overspending, fraud and other internal issues. At the same time, these types of offerings can provide important information about outside threats and help IT departments better meet security and compliance mandates.
3/31/2015

Call Center Performance Metrics Target Different Audiences

A recent industry blog post breaks down call center metrics into two basic types. Efficiency-based metrics inform overall business operations, it says, while customer satisfaction-based metrics inform customer retention. A recent industry blog post breaks down call center metrics into two basic types. Efficiency-based metrics inform overall business operations, it says, while customer satisfaction-based metrics inform customer retention.
3/26/2015

Do You Use Call Accounting to Understand Infrastructure Needs?

If you're not tracking this information now, it's time to examine the call accounting solutions available to you and avoid making a costly mistake while trying to improve your communications infrastructure. If you're not tracking this information now, it's time to examine the call accounting solutions available to you and avoid making a costly mistake while trying to improve your communications infrastructure.
3/26/2015

Call Accounting Industry News

4/1/2015 11:59:27 PM
RDK Management, LLC Announces App Developer Environment for RDK

4/1/2015 6:11:58 PM
CyrusOne Inc. Announces First Quarter 2015 Earnings Release and Conference Call Date

4/1/2015 5:07:34 PM
Drytunes wins Cox Business and Inc. Magazine's Get Started NOLA pitch competition

4/1/2015 4:42:10 PM
New Vishay Intertechnology Solid Tantalum SMD Molded Chip Capacitors Save Space With Compact Case Sizes and Low, Ultra-Flat Profiles

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