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Call Accounting Featured Articles

ISI Shows Off Collaboration Tools

ISI has a set of updates to show on the Verba recording solution, as well as other call reporting tools. These tools recently landed a note of confidence and were certified as compatible with Cisco's own lineup of unified communications (UC) platforms, up to and including Business Edition 6000 and Business Edition 7000. ISI has a set of updates to show on the Verba recording solution, as well as other call reporting tools. These tools recently landed a note of confidence and were certified as compatible with Cisco's own lineup of unified communications (UC) platforms, up to and including Business Edition 6000 and Business Edition 7000.
9/22/2014

Wireless Management: What to Expect from a Good Call Accounting Solution

It makes it easy to identify usage exceptions such as high usage users, zero usage users, users with multiple devices, high text messaging without a plan, high international roaming without a plan and other spending issues, and delivers visibility both to managers and users on their mobile usage and their teams' usage. It makes it easy to identify usage exceptions such as high usage users, zero usage users, users with multiple devices, high text messaging without a plan, high international roaming without a plan and other spending issues, and delivers visibility both to managers and users on their mobile usage and their teams' usage.
9/18/2014

Call Monitoring Can Help Ensure Employees Are Working When They're Supposed to Be

While it's an oft-cited fact that Americans are some of the most productive workers in the world, this doesn't mean that we're all perfect. In fact, according to a recent study conducted by salary.com and AOL, the average worker admits to wasting over 1.8 hours per eight-hour workday. It's not hard to see what could happen if you multiply 1.8 hours times an entire contact center full of agents. It's also no wonder that schedule adherence is so tricky. While it's an oft-cited fact that Americans are some of the most productive workers in the world, this doesn't mean that we're all perfect. In fact, according to a recent study conducted by salary.com and AOL, the average worker admits to wasting over 1.8 hours per eight-hour workday. It's not hard to see what could happen if you multiply 1.8 hours times an entire contact center full of agents. It's also no wonder that schedule adherence is so tricky.
9/16/2014

Call Accounting Industry News

9/23/2014 5:37:46 AM
Polatis Optical Switches Selected for UK National Dark Fibre Network; New software-defined optical network will power research and technologies for the future Internet

9/23/2014 5:37:24 AM
Interop Technologies Receives U.S. Patent for Rich Communication Services Solution

9/23/2014 5:05:40 AM
Lockheed Martin-Built Maven Successfully Placed Into Orbit Around Mars

9/23/2014 4:51:16 AM
Cisco at SCTE Cable-Tec Expo 2014: Transforming Through Innovation

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