ISI Telemanagement Solutions, Inc. has long been a call accounting provide through the Cisco Unified Communications Manager partner program. As such, the company supports more than 3 million Cisco phones worldwide. That means all users have access to in-depth research and analysis on their telecom activities and costs. But it's not just a passive information capture. The true value is in the reports the program generates to give decision makers deep insight.
Hybrid data centers that offer services like disaster recovery management and IT service continuity management are also becoming popular, particular in software-defined environments. Gartner has also observed new data center infrastructure models that feature complete integration of hardware, software, networking and storage in a single solution.
Healthcare organizations need to be extremely careful with recording and call accounting solutions because of federal privacy legislation. ISI has an advantage on this front: the company has completed required intensive HIPAA Privacy and Security training "boot camp" training for several key staff members, and has obtained Certified HIPAA Professional (CHP) and Certified Security Compliance Specialist (CSCS) certifications.