Featured Articles


Call Accounting

A comparatively new technology, call accounting, also known as call logging, is offering users some interesting new ways to cut …

4/26/2017

Call Accounting

ISI Telemanagement's new Infortel Service Pack 6209 offers an array of new changes for better call accounting and more.

4/25/2017

Call Accounting

Call accounting allows users to face and beat several major challenges to call center operations, notes a report from PBXDom.

4/18/2017

Call Accounting

What is call accounting? How can a business best use it? A new report from PBXDom offers useful insights.

4/17/2017

Call Accounting

One of the most recent companies to introduce call accounting to its overall system is Naples Grande Beach Resort.

4/12/2017

Call Accounting

A good call accounting solution enables organizations to extensively measure and monitor employee productivity. Managers can view metrics …

4/12/2017

Call Accounting

Organizations deploying UCC solutions need to take advantage of monitoring and management tools to realize reduced cost savings. Failure t…

4/4/2017

Call Accounting

In an environment that is continually seeking to keep a lid on labor costs, workforce optimization is one of the …

4/3/2017

Call Accounting

A new report from Mitel shows that call accounting and other measures can bring major savings to corporate communications.

3/28/2017


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White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Grant Thorton
Grant Thornton realized $166, 000 of first-year cost savings - a 17% decrease in its local service costs in less than six months ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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