Featured Articles


Call Accounting

According to Frost & Sullivan, technologies like AI and predictive analytics could soon be playing a big part in the success …

3/21/2017

Call Accounting

Customer experience is the key to competitive differentiation in today's omnichannel services economy. Ensuring contact center agents are …

3/21/2017

Call Accounting

The enterprise collaboration market is growing exponentially and becoming a major part of today's business communications solutions.

3/16/2017

Call Accounting

UC solutions offer a host of features and flexibility, but they are only as reliable and consistent as the networks …

3/15/2017

Call Accounting

Communications activity records contain valuable data that, when analyzed and managed, can help improve patient care, streamline operation…

3/8/2017

Call Accounting

Collaborative call accounting solutions are giving healthcare providers the functionality and flexibility they need to practice medicine i…

3/6/2017

Call Accounting

Ideally, companies that must remain compliant with SEC telecom archiving rules should look for a call accounting system that operates …

2/28/2017

Call Accounting

Since many organizations are called upon to regulate their telecom usage, at least in part, according to federal law (think …

2/27/2017

Call Accounting

Contextual collaboration software is becoming increasingly popular due to the rise in the mobile workforce.

2/24/2017


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White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Grant Thorton
Grant Thornton realized $166, 000 of first-year cost savings - a 17% decrease in its local service costs in less than six months ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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