Featured Articles


Call Accounting

UC solutions like videoconferencing, IM and call accounting will continue to be on trend in the upcoming year according to …

12/6/2016

Call Accounting

Making a move to the cloud for call accounting doesn't have to be an all or nothing proposition. Instead, …

12/5/2016

Call Accounting

Call accounting and reporting solutions can go a long way toward helping retailers manage and monitor their telecom and network …

12/1/2016

Call Accounting

Infortel Select call accounting solution offers the right tools to ensure employees maintain productivity when using smart devices.

11/29/2016

Call Accounting

U.S. public and private sector employees use technology similarly, according to a new survey from Nintex. Both sectors believe …

11/22/2016

Call Accounting

Call accounting activities have the potential to streamline with the focus shifting from devices to experiences. Employees within the ente…

11/21/2016

Call Accounting

ISI is sponsoring and attending Dimension Data's FY 17 Annual Conference this week in Orlando, Florida, where it will …

11/16/2016

Call Accounting

Call accounting gets a boost from ISI's enhanced reporting capabilities for data, team and contact center application reporting.

11/14/2016

Call Accounting

New studies project the market for unified communications will clear $143 billion by 2024, meaning big things for call accounting.

11/11/2016


  Featured Resources

White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Grant Thorton
Grant Thornton realized $166, 000 of first-year cost savings - a 17% decrease in its local service costs in less than six months ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

Video Showcase


Featured Blog