Featured Articles


Call Accounting

Contextual collaboration software is becoming increasingly popular due to the rise in the mobile workforce.

2/24/2017

Call Accounting

The Write Once Read Many (WORM) mandate is shaking up the way call accounting is handled; what should you know …

2/24/2017

Call Accounting

Call accounting solutions provider ISI Telemanagement is a sponsoring partner of the upcoming Geekfest event in Nashville, TN, and will …

2/15/2017

Call Accounting

Startups and small businesses can get all the features and functionality of an on-premises UC system at a low …

2/15/2017

Call Accounting

Unified Communications (UC) solutions and services are changing and evolving to keep pace with the digital transformation and consumer dem…

2/10/2017

Call Accounting

Call accounting and management solutions are becoming more comprehensive and flexible to keep pace with the digital transformation and a …

2/9/2017

Call Accounting

Call accounting, like any other accounting, depends heavily on having the right source material to derive accurate representations of what…

2/3/2017

Call Accounting

Third-party integrations in UC solutions can help IT departments monitor quality in an enterprise's telecom environment. Unified communica…

2/2/2017

Call Accounting

When properly integrated with back-end applications and systems for call accounting and management, videoconferencing and UC services can …

1/26/2017


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White Papers
Avaya - CDR Collection Via Enterprise Survivable Server
Over two and a half decades ago, Avaya's switches first began producing CDR (Call Detail Record or Call Detail Recording) data. At that time, all CDR records were delivered in a single format via a ...
Reconciling Carrier Bills Using Infortel Select
To maintain contact with your customers as well as keep everyday business operations up-to-date and running, you depend on the telephone ...
Skype for Business
Skype for Business Server ushers in a new, complete Unified Communications (UC) product that transforms every enterprise communication - voice, instant messaging, conferencing, application sharing, remote access, response group service and presence - into a user experience that is more collaborative, engaging and accessible than ever before. Companies of all sizes are implementing Skype for Business as an easy-to-use, consistent and known ...
Case Studies
Riverside Medical Center
Riverside Medical Center Leverages Call Analytics from ISI to Help Transition their Network from legacy PBX to VoIP and to Monitor Communications Activity Riverside Medical Center ...
University of Arkansas at Pine Bluff
The University of Arkansas - Pine Bluff (UAPB) prides itself on being a forward- thinking and problem solving university. From its humble beginnings of seven students in 1873, to its current enrollemtn of 3,000, UAPB offers unique career choices to the nation's youth ...
Nationwide Security Provider
Bringing the ability to utilize Microsoft Dynamics CRM to the fullest of its ability in conjunction with unified communication clients ...
Grant Thorton
Grant Thornton realized $166, 000 of first-year cost savings - a 17% decrease in its local service costs in less than six months ...
Brochures
Carrier Bill Reconciliation
Are you catching the errors? At ISI, we realize the sheer complexity of your phone bills can be overwhelming. They are difficult to read and complicated to understand ...
Infortel Select with UCCX Reporting Option
Infortel Unified Contact Center Express (UCCX) Reporting is an option that may be added to an Infortel Select UC reporting solution to ...
Infortel Select 10 - Do MORE than just record calls. Manage your Unified Communication
It's no longer just about call costs. It's not that call accounting is old fashioned...it's just evolved ...
Vertical Solutions - Professional Service Firms
While most professional service firms are experiencing a decline in their per-minute prices for communication services ...

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