How Call Accounting Helps You Avoid Being in the 20 Percent
How long is your cellphone bill? If you’re like most consumers with a plan associated with one of the leading networks, you have a bill that is several pages long, full of fees and assessments that don’t make a lot of sense. The service provider does its due diligence by adding in notes about required fees, but that doesn’t mean that you as the consumer have the best plan or that you’re avoiding unnecessary fees.
Multiply this problem by hundreds or thousands of devices and you know why companies need call accounting solutions. Too many devices assigned to too many users leaves a mess of information that is too difficult to decipher accurately when using manual processes. As a result, companies end up spending more money than intended on communications solutions that they may or may not need.
But the shrinkage associated with communications spend is not limited to confusing bills alone.
It’s not uncommon for a company to have more devices and bills than they have users, leaving devices available for the taking. Without call accounting solutions that actually track this kind of information, rogue users easily have access to the devices they want and no need to worry about a pesky bill arriving in the mail. It’s the perfect situation for the user, at least until they get caught. If this kind of thing is happening a lot within the organization, it makes sense to put a telecom expense management (TEM) solution in place to identify problems like this and shore up usage throughout the organization.
Billing problems are also something that tends to stay under the radar when you don’t have the right tools in place. It’s possible that you’re overpaying for a plan, simply because no one is checking on it or interacting with the service provider to ensure accuracy. Credits may be due for overpayment, but if no one is paying attention to ensure they are received, do they expire? An unresolved billion problem can resurface months later and 20 percent of telecom bills are wrong.
Call accounting has to be in place to track licenses, plans, invoices, devices and users to ensure your company is enjoying space in the 80 percent of accurate invoices. This process, however, is not something that is easily done through manual activities. When paired with a robust TEM solution, call accounting not only helps to automate the process, it ensures that it’s a continual effort. After all, recognizing problems in the TEM stage is a great start, but you need call accounting ongoing to ensure the best use of communications funds.
Edited by Stefania Viscusi