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ISI Telemanagement Rolls Out Slate of UC Collaboration Tools

July 08, 2016

There's no doubt that unified communications (UC) has meant a lot of gains for the collaboration market and for those who put collaborations tools to use. One company in particular has brought out some exciting new products in this field, and that company—ISI (News - Alert) Telemanagement—will be rolling out some of its newest additions to the market at the upcoming Cisco Live event.

ISI has an array of new tools that it's set to show off at the big event, including a slate of tools designed to offer maximum impact for business outcomes including support for voice, video, conferencing tools and the Jabber IM/P application. That's just the start, however; it's also going to be bringing out its Infortel Select UC Reporting system, its SIP Conversions with Voice Traffic Analysis Metrics, its Contact Center system with improved UCCX Reporting tools, its Hosted Collaboration Service, and its Unified Collaboration as a Service (UCaaS) system. There will even be compliance reporting and recording systems in place for its UCaaS system and for Jabber IM/P.

That's a substantial slate of tools, and reports note that the whole lineup has one key thrust in mind: business outcomes. Not only can ISI's solutions improve network visibility—and by extension improve response time on any issues that crop up on the network—but also, ISI's tools can improve visibility in the contact center. Additionally, cost savings can be had putting these tools to work, and collaboration can be improved across the system.

Systems that offer improved collaboration generally offers not only cost savings—there's less need to travel in order to actually carry out the collaborative effort—but also improved chances to produce greater profit. Collaboration can bring about new ideas for products to put into the market, and if those products take hold, that means improved profit. Throw in the enhancements to the contact center, which is increasingly regarded as the public face of the business as well as one of the primary determining factors of customer experience quality, and there's a clear opportunity to hold the current market and potentially expand it.

ISI's tool set here has a great opportunity to improve other companies' fortunes, which makes it the practical equivalent of selling shovels in a gold rush. That should make its lineup very attractive in the end, and help draw in companies looking to improve current fates and take a larger chunk of the market.

Edited by Alicia Young

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