Call Accounting and Reporting Critical for UC Solutions
Analytics are an important part of any technology choice today, particularly unified communications (UC). As communications systems become more dynamic and offer a broad range of ways to interact, organizations need metrics and numbers to ensure they are getting the most out of their investments and streamlining their capital and operational expenditures.
The analytics received from call accounting and reporting offer a powerful way to manage and monitor UC solutions. A recent blog post from ISI (News - Alert) Telemanagement Solutions, a company that specializes in helping customers manage costs, improve productivity and increase revenues related to their communications choices, discusses why call accounting and reporting are a valuable part of UC.
The very practice of call accounting and reporting provides analysis on incoming, outgoing and internal telephony activity, enabling companies to break down calls by people, extensions, departments and other parameters to get an in-depth overview of activity and costs. The result is that organizations can make adjustments to reduce costs and improve productivity and efficiencies.
The beauty of call accounting and reporting software is that it offers built-in analytics in the form of call details and the ability to easily generate drill-down reports. By offering an easy way to aggregate data and information, managers and administrators can stay on top of calling trends and activity. Software may also be accessed from multiple devices and locations to support mobility and BYOD, critical in the world of UC.
Additional benefits of call accounting and reporting include friendly user interfaces and simple dashboards for easy navigation, management and maintenance. Most solutions also offer the ability to generate color-coded graphs and easily pull out reports and other metrics in presentation format.
Finally, the ability to track billable calls and interactions is simple with a call accounting and reporting solution. This is a huge benefit for budget planning and tracking capital and operational expenditures. Solutions can also point out misuse of the UC system for unauthorized long-distance calls, for example, as well as other unusual activity.
UC is becoming the de facto communications choice for businesses of all sizes, and call accounting and reporting is an important part of any solution. By offering a simple and effective means to examine analytics and activity, call accounting and reporting ultimately helps businesses reduce costs and achieve greater productivity and efficiency.
Edited by Alicia Young